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- Tasks: Support investigations and enforcement activities to tackle environmental crime in your community.
- Company: Join a dedicated team focused on protecting the local environment.
- Benefits: Enjoy flexible working, generous leave, health cash plan, and a supportive work culture.
- Other info: Agile working with opportunities for career growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 5 qualifications at NVQ level 2 or GCSE Grade C/4, including Maths and English.
The predicted salary is between 27901 - 28954 £ per year.
Make a difference in your community by helping tackle environmental crime. We have an exciting opportunity for a Regulatory Support Officer to join our Environmental Health and Regulatory Services team, supporting the delivery of services focused on tackling enviro-crime across West Oxfordshire. In this varied and hands-on role, you’ll play a key part in supporting investigations and enforcement activities, helping to protect the local environment and ensure our communities remain clean, safe, and sustainable.
We are looking for a proactive and dependable individual who takes pride in delivering a high standard of work. You will be comfortable building rapport with a wide range of people and be able to approach sensitive or difficult situations with composure and professionalism. Please note you will be required to travel throughout the district; therefore access to a vehicle is essential for this role.
Key Responsibilities- Deal with routine service requests, working within relevant legislation, prescribed policy, procedures and guidelines.
- Ability to undertake field visits/investigations across multiple sites if required.
- Information gathering following triage, to include initial customer contact, case assessment and/or review.
- Site visits to support investigations.
- Maintain fixed penalty notice register for Enviro-crime.
- To support Officers in their regulatory work.
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English.
- Ability to build customer relationships.
- Ability to remain calm and confident when dealing with challenging customers and environments.
- Ability to resolve routine issues by negotiation.
- Maintain accurate and up to date records.
- A full UK Driving Licence and access to a vehicle for work purposes.
- Agile working allowing a mix of home and office working.
- Flexible working arrangements (depending on the role).
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice.
- Health cash plan giving you cash back on health, dental and eye care.
- Pension scheme with a good employer contribution of up to 7% of your earnings.
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues.
- Cycle to work scheme.
- Salary sacrifice car lease scheme with significant tax and NI savings for electric cars.
- Generous sickness cover above statutory entitlements.
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury.
- Life assurance, currently four times your annual salary.
- Accredited under the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - please state this within your covering statement or in a separate email.
Regulatory Support Officer (Enviro-crime) employer: Publica Group Limited
Contact Detail:
Publica Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Support Officer (Enviro-crime)
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation's mission and recent projects. This will help you tailor your answers and show that you're genuinely interested in making a difference in tackling environmental crime.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Regulatory Support Officer, especially your ability to handle challenging situations with professionalism.
✨Tip Number 3
Show off your people skills! In this role, you'll need to build rapport with various stakeholders. Think of examples from your past where you've successfully navigated difficult conversations or built strong relationships, and be ready to share them during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Regulatory Support Officer (Enviro-crime)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regulatory Support Officer role. Highlight your relevant experience in environmental health and any skills that align with tackling enviro-crime. We want to see how you can make a difference!
Showcase Your Skills: Don’t forget to mention your qualifications, especially those in Maths and English. If you've got experience dealing with challenging customers or working in regulatory environments, let us know! We love proactive individuals who can handle tough situations.
Be Professional and Personable: When writing your application, keep it professional but also let your personality shine through. We’re looking for someone who can build rapport with a wide range of people, so show us your communication skills and ability to remain calm under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Publica Group Limited
✨Know Your Legislation
Familiarise yourself with the relevant environmental legislation and policies that govern the role of a Regulatory Support Officer. This will not only show your commitment but also help you answer questions confidently during the interview.
✨Demonstrate Your People Skills
Since this role involves building rapport with a wide range of people, prepare examples of how you've successfully managed challenging customer interactions in the past. Highlight your ability to remain calm and professional under pressure.
✨Showcase Your Investigative Skills
Be ready to discuss any previous experience you have with investigations or field visits. Think about specific situations where you gathered information or resolved issues, as this will demonstrate your hands-on approach and problem-solving abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive situations. Practice responding to hypothetical challenges you might face in the role, focusing on your negotiation skills and how you would maintain accurate records.