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- Tasks: Help residents access essential financial support and manage customer cases.
- Company: Join a supportive Revenues and Benefits Team in public service.
- Benefits: Flexible working, 27 days annual leave, and career development opportunities.
- Other info: Hybrid working available after initial office attendance.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4, strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated and customer-focused Benefits Officer to join our Revenues and Benefits Team. This is an excellent opportunity to develop a career in public service, helping residents access essential financial support while working within a supportive and knowledgeable team.
Responsibilities
- You will be responsible for administering Housing Benefit and Council Tax Support claims in line with legislation and council policy.
- You will take ownership of customer cases, working collaboratively with colleagues and escalating complex issues to technical specialists when required.
- This role can be worked from any of our councils, including Cotswold, West Oxfordshire, and Forest of Dean.
- Hybrid working is available; however office attendance will be required Monday to Friday for the first six months of probation.
Qualifications
- At least 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English.
- Strong customer service and communication skills (written and verbal).
- Ability to manage time effectively and prioritise workload.
- Confidence using a range of IT systems, including Microsoft and Google applications.
- Ability to remain calm and resilient in challenging situations.
Special Conditions
- Access to a vehicle for work purposes.
- BPSS.
What can we do for you
- Agile working allowing a mix of home and office working.
- Flexible working arrangements (depending on the role).
- 27 days paid annual leave (pro rata if you are working part time) plus.
Benefit Officer in London employer: Publica Group Limited
Contact Detail:
Publica Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Revenues and Benefits Team. They can give us insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Housing Benefit and Council Tax Support. We want to show that we’re not just interested in the role, but that we understand the impact it has on residents' lives.
✨Tip Number 3
Practice those customer service scenarios! Think about how we would handle tricky situations with residents. Being calm and resilient is key, so let’s show them we’ve got this!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Benefit Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Benefits Officer role. We want to see how you can help residents access financial support, so don’t hold back on showcasing your customer service skills!
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We’re looking for someone who can handle customer cases with ease, so let your writing reflect that!
Highlight Relevant Experience: If you’ve got experience in public service or dealing with financial claims, make sure to mention it! We love seeing candidates who have a background that fits well with our team’s mission of supporting residents.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Publica Group Limited
✨Know Your Benefits Inside Out
Make sure you brush up on the specifics of Housing Benefit and Council Tax Support. Understanding the legislation and council policies will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations and what strategies you used to resolve issues, as this is key for a Benefits Officer.
✨Demonstrate Your IT Savvy
Familiarise yourself with the IT systems mentioned in the job description, especially Microsoft and Google applications. You might be asked to demonstrate your proficiency, so being prepared can give you an edge.
✨Practice Time Management Scenarios
Since managing time effectively is crucial for this role, think of scenarios where you had to prioritise tasks. Be ready to discuss how you handle multiple cases and ensure deadlines are met without compromising quality.