Publica Group Ltd is seeking an experienced Customer Service Team Leader to support delivery of excellent customer service across our partner councils. You will lead a team of Customer Service Advisors, ensuring efficient, high-quality, resident-focused service and maintain service standards.
The role involves managing daily operations, workload allocation, resource planning and performance management. You will coach through one-to-one meetings, appraisals and mentoring to develop skills and
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Customer Service Team Lead - Hybrid Leadership & Impact employer: Publica Group Limited
Publica Group Ltd is an excellent employer, offering a dynamic work environment where you can make a real impact on public sector insurance and risk management. With a strong focus on employee development and a collaborative culture, we provide opportunities for growth and innovation while ensuring a supportive atmosphere in the beautiful Gloucestershire area. Join us to be part of a team dedicated to delivering high-quality services that protect our communities.
