At a Glance
- Tasks: Assist with customer enquiries and handle various administrative tasks.
- Company: Join the friendly team at Publica Group Ltd in Witney.
- Benefits: Enjoy flexible hours and part-time work to balance life and career.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Develop valuable customer service and admin skills in a supportive environment.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 12 - 15 £ per hour.
Publica Group Ltd in Witney is seeking a Service Support Assistant to join our friendly team. This part-time role is 26 hours per week with flexible scheduling, Monday to Friday, to help you balance work and life while developing customer service and admin skills.
You’ll handle a variety of administrative tasks, respond to customer enquiries by phone, email and in person, process purchase orders and invoices, direct inquiries to the right teams, and support colleagues across departments.
Service Support Assistant — Hybrid & Flexible Hours in Cirencester employer: Publica Group Limited
Publica Group Ltd is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment where you can make a meaningful impact on the local community and environment. With flexible working arrangements, generous leave policies, and a strong commitment to employee support through initiatives like the Employee Assistance Programme and health cash plans, Publica fosters a culture of collaboration and innovation. Join us in a role that not only challenges you but also allows you to contribute to the betterment of public services while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant — Hybrid & Flexible Hours in Cirencester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Publica Group Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Publica Group Limited and let us see your personality shine through!
We think you need these skills to ace Service Support Assistant — Hybrid & Flexible Hours in Cirencester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Publica Group Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Publica Group Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Publica Group Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Publica Group Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Publica Group Limited will surely appreciate.
