Regulatory Support Officer in Cirencester

We are looking for a proactive and organised Regulatory Support Officer to join our Public Protection service, supporting the Environmental Protection team in a varied and fast-paced role. This is an excellent opportunity for someone who thrives in a busy working environment, enjoys prioritising competing demands, and takes pride in delivering high-quality administrative and field support.

Working as a key member of the team, you will play an important role in managing incoming work, including coordinating and organising team inboxes, triaging enquiries, and gathering essential information to support case assessments. You will often be the first point of contact for customers, ensuring queries are handled professionally and efficiently while supporting the smooth progression of investigations.

The role offers a balance of office-based coordination and practical fieldwork. You will have the opportunity to undertake site visits across a range of locations, supporting Officers, Senior Officers and Principal Officers with investigations and environmental interventions. This includes assisting with areas such as housing (including houses in multiple occupation and caravan sites), statutory nuisance complaints, environmental crime enquiries, and private water supply sampling.

We are seeking someone who is confident working both independently and as part of a team, with strong organisational skills, attention to detail, and the ability to adapt to changing priorities. If you are motivated, practical, and keen to contribute to protecting the local environment and community well-being, we would love to hear from you.

You will need:

• Ability to undertake field visits/investigations across multiple sites if required.
• Information gathering following triage, to include initial customer contact, case assessment and/or review.
• Prioritisation in a busy work environment.

Special Conditions:

• Use of a car for work purposes.

What we can do for you:

• Agile working allowing a mix of home and office working.
• Flexible working arrangements (depending on the role).
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice.
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care.
• Pension scheme with a good employer contribution of up to 7% of your earnings.
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues.
• Cycle to work scheme.
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars.
• Generous sickness cover above statutory entitlements.
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury.
• Life assurance, currently four times your annual salary.

About Us:

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.