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- Tasks: Lead performance improvement initiatives and analyse data to enhance service delivery.
- Company: Publica Group Ltd, dedicated to transforming local services for communities.
- Benefits: Flexible working, 27 days annual leave, health cash plan, and generous pension scheme.
- Why this job: Make a real impact by driving continuous improvement in public services.
- Qualifications: Degree-level qualification or equivalent experience in service improvement.
- Other info: Hybrid role with opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Publica delivers high-quality services on behalf of local councils, putting people and communities at the heart of everything we do. We’re looking for a Performance Improvement Lead to join our Business Information, Performance & Improvement team. This role is ideal for someone who enjoys improving services, analysing performance, and working with managers to turn insight into action.
As a Performance Improvement Lead, you’ll work with services across the organisation to support effective performance management and continuous improvement. You’ll produce accurate and meaningful performance information, review operational delivery, and help managers take timely, evidence-based decisions. You’ll play a key role in setting and monitoring KPIs, identifying under-performance, and supporting the implementation of change to improve efficiency and effectiveness. By translating data into clear, actionable insight, you’ll help services understand performance and drive sustainable improvement.
This is a hybrid role, with a mix of working from home and from our offices in Cirencester, so you will need to live within a reasonable commuting distance. The post is offered on a 12-month fixed-term contract for maternity cover, or until the postholder returns – whichever is sooner. The working pattern is Monday to Friday.
Key Responsibilities- Monitor, review, and evaluate performance across a range of services
- Develop and maintain clear KPIs and targets, identifying trends, risks, and improvement opportunities
- Identify areas of under-performance and support managers with corrective action plans
- Produce clear, concise performance reports that turn data into insight
- Support service improvement activity and help embed new ways of working
- Work collaboratively to ensure performance data is accurate, consistent, and trusted
- Champion continuous improvement and promote a strong performance-driven culture
You’ll thrive in this role if you’re confident working with performance information and engaging with managers to improve outcomes. You should also be comfortable balancing multiple priorities and working in a fast-paced environment.
Interview Date: 23rd and 24th February
You will need:
- Degree-level qualification or equivalent professional experience (typically 5+ years)
- Experience of being involved in continuously improving services and developing products to meet customer need
- Ability to remain calm and confident when dealing with challenging customers and environments
- A full UK driving licence with access to a vehicle
- Occasional additional hours may be needed to meet service demands
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Performance Improvement Lead in Cirencester employer: Publica Group Limited
Contact Detail:
Publica Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Improvement Lead in Cirencester
✨Tip Number 1
Get to know the company inside out! Research Publica's values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in improving services.
✨Tip Number 2
Practice your performance analysis skills! Be ready to discuss how you've turned data into actionable insights in past roles. Use specific examples to demonstrate your ability to identify under-performance and implement change.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Publica.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to continuous improvement.
We think you need these skills to ace Performance Improvement Lead in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance Improvement Lead role. Highlight your experience in improving services and working with performance data, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements related to performance management and continuous improvement. Use metrics where possible to demonstrate how you've made a difference – we love numbers!
Be Clear and Concise: In your written application, clarity is key. We want to see that you can produce clear, concise reports and insights. Avoid jargon and keep your language straightforward to make it easy for us to see your potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Publica Group Limited
✨Know Your KPIs
Before the interview, make sure you understand what KPIs are relevant to the Performance Improvement Lead role. Research how Publica measures success and be ready to discuss how you can contribute to setting and monitoring these indicators.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive performance improvements in previous roles. Be specific about the tools and methods you used to analyse performance and how your insights led to actionable changes.
✨Engage with Real Scenarios
Think of potential challenges that might arise in the role, such as under-performance in a service area. Be ready to discuss how you would approach these situations, including corrective action plans and collaboration with managers.
✨Emphasise Continuous Improvement
Publica values a strong performance-driven culture, so come prepared to talk about your experience with continuous improvement initiatives. Share specific examples where you've championed change and how it positively impacted service delivery.
