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- Tasks: Support payroll services and handle queries in a fast-paced, collaborative environment.
- Company: Join Publica Group Ltd, transforming local services with a customer-focused approach.
- Benefits: Enjoy flexible working, 27 days annual leave, health cash plan, and generous pension contributions.
- Other info: Agile working options and excellent career growth opportunities await you.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Strong admin or customer service experience; GCSE Maths and English required.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a proactive and organised individual to join our payroll team in a newly created role. This is a great opportunity for someone with strong administrative or customer service experience who enjoys working in a fast-paced, collaborative environment. You’ll play a key role in supporting the delivery of payroll services within Publica and our partner Councils, helping to ensure smooth day-to-day operations. Working closely with the wider team, you’ll handle a variety of administrative tasks and respond to both internal and external queries.
Key responsibilities
- Respond to queries from internal and external customers in a timely and professional manner
- Help meet operational demands in line with service level agreements (SLAs)
- Support employee benefits and recognition schemes
- Assist with the company absence line to ensure continuity of service
- Provide administrative support to the payroll team, assisting with payroll services for multiple clients
About you
- You don’t need direct payroll experience – what matters most is your ability to stay organised, communicate clearly, and manage a varied workload with accuracy and attention to detail.
- A natural multitasker who can manage competing priorities
- Comfortable working across different systems or organisation
- A team player with a proactive, can-do attitude
- Great attention to detail
- Experience in administration or customer service roles
You will need
- GCSE Maths and English or equivalent to grade C/4 or higher
- Administration/payroll/business and finance type qualification or relevant experience
- Good working knowledge of Word, Excel and Outlook.
- Working as part of a team and in a shared service environment.
- Ability to prioritise work effectively and keep track of several moving tasks.
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Payroll Support Administrator in Cirencester employer: Publica Group Limited
Contact Detail:
Publica Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Administrator in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Publica and its partner Councils. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries from both internal and external customers, it’s crucial to demonstrate clear and professional communication during your interview. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your multitasking abilities! Be ready to share examples of how you've successfully managed competing priorities in past roles. This will highlight your organisational skills and ability to thrive in a fast-paced environment, just like the one at Publica.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our collaborative team. We can’t wait to see your application!
We think you need these skills to ace Payroll Support Administrator in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background in administration or customer service aligns with the role of Payroll Support Administrator.
Show Off Your Organisational Skills: Since this role requires a proactive and organised individual, don’t shy away from showcasing your ability to manage multiple tasks. Use examples from your past experiences to demonstrate how you’ve successfully juggled competing priorities.
Communicate Clearly: In your written application, clarity is key! Make sure your language is straightforward and professional. We appreciate candidates who can communicate effectively, as this will be crucial when responding to queries from customers.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at Publica Group Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Payroll Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, like responding to queries and supporting payroll services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or priorities. Be ready to discuss how you keep track of deadlines and ensure accuracy in your work, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will showcase your ability to handle internal and external queries professionally.
✨Emphasise Your Team Player Attitude
The job involves working closely with a team, so highlight your collaborative spirit. Share examples of how you've contributed to team success in previous roles. This will show that you're not just a great individual contributor but also someone who thrives in a shared service environment.