Insurance Officer in Cheltenham

Are you an experienced insurance professional looking for a role where your expertise can make a genuine difference?

We’re looking for an Insurance Officer to join our shared insurance service, supporting Gloucestershire County Council, Cheltenham Borough Council, Cotswold District Council, Forest of Dean District Council, West Oxfordshire District Council and Ubico.

This is an opportunity to play a key role in protecting organizations from insurable risks while delivering a high-quality, responsive and professional insurance service, covering a very broad spectrum of services the insurance role will include fleet, property and public liability across areas such as waste collection, the Fire service and social care.

The team is looking for someone who can help improve the processes within services to avoid accidents occurring, who can guide the inspection and recording procedures in place in assist in the defense of claims and can drive down costs.

Ideally you will have experience and a strong understanding of insurance principles, liability claims and risk management within the public sector.

You’ll work across insurance, claims, risk, financial administration and customer advice, building strong relationships with colleagues, clients and external insurers.

You’ll have the opportunity to influence how insurance services are delivered, support projects and change programmes, and help organizations minimize risk and the financial impact of claims.

Some of your job responsibilities

• Support the delivery of effective, customer-focused insurance services across partner organizations and clients.
• Manage your own caseload, ensuring claims are investigated, validated, progressed and closed promptly and efficiently.
• Support the Insurance Business Partner and clients to identify opportunities to reduce risk and prevent claims.
• Assist with the financial administration of insurance funds, reserves, provisions, budgets, premiums and client contributions.
• Calculate premiums and financial contributions using relevant claims history, insurance premiums and financial strategies.
• Record, analyze and report insurance data, producing information to monitor performance and support informed decision‑making.

You will need

• At least one year’s relevant experience in an insurance‑related role.
• Good technical knowledge of insurance and claims processes.
• The ability to provide sound professional advice and apply relevant legislation, policies and best practice.
• The resilience and judgement to remain calm and professional when dealing with challenging situations and customers.
• Confidence using a range of technology and software, including Microsoft and Google applications

Special conditions

• There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
• You will be expected to work reasonable additional hours in line with the needs of the service
• Full UK Driving License
• Ability to travel/ access to a vehicle for work purposes
• BPSS Check

For more information about this role please see the Job Description/Person Specification.

• What we can do for you
• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

Watch our new 'What is Publica' video to see why its great to join us!

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.

Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

Safer recruitment practices are applied to all job vacancies.

Successful candidates will be required to complete a pre‑employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

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