We are a looking for an Administration andEnquiries Officer to support the delivery of Public Voices administration teamsdaily functions of the main office and incoming enquiries.
Reporting to the Human Resources and AdministrationDirector, you will be the key person in providing a professional, welcoming,efficient and safe working environment with particular responsibility to befirst point of contact for incoming enquiries from multiple services.
Your role will work closely with the Information andSignposting Development Manager to support systems to receive residentenquiries that come through Public Voices delivery of a range ofcommunity-facing services that are based in multiple London Boroughs.
Main duties of the job
We are seeking a candidate with a background in frontof house administration and customer relations, and experience of supporting adiverse range of people by delivering a consistent quality of response and highlevel of customer service.
The successful applicant will value equality,diversity and inclusion, and will be enthusiastic about promoting theseprinciples in their work. They will have warmth, empathy and respect for others.They will be an excellent listener, and a confident and articulate communicator.
About us
Public Voice isa Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the peoplewho live in them and thepublic services they use.
Through our work, we ensure people in the community are heard bringing togetherdiverse voices and including those who find themselves margin-alised or arerarely reached by service providers. We take a usercentred, co-productionapproach to understanding individuals and communities needs, and translatethat into meaningful insights for service providers in government, publichealth, and housing.The results are better outcomesfor residents and serviceusers, more effective and efficientservices for provid-ers, and stronger and healthier neighbourhoods.
Working at Public Voice is about making a differenceto communities as part of a welcoming and supportive team. We offer staff:
Opportunities to develop new skills and grow
Wellbeing support, such as our SimplyHealth plan
Job responsibilities
See attached application pack for full details.
Mainduties:
1.Beinga keyholder and opening the office in the mornings.
2.Answeringthe main door and greeting visitors, responding to in person enquiries.
3.Answeringthe telephone as first point of contact.
4.Adheringto systems to respond to or pass on incoming enquiries.
5.Providing basic accurate signposting/information.
6. Responding promptly andaccurately to email and phone enquiries.
7. Ensuring entry of clientdetails and basic follow up actions into the Charitylog CRM.
8. Ensuring the office spaceis kept clean and tidy and hazard free.
9. Assisting team rotacarrying out monthly office health and safety checks.
10.Good communication with Public Voice services,staff, external stakeholders and clients.
11.Undertaking any other reasonable duties asrequired.
Person Specification
Other
- See attached application pack for full details.
- See attached application pack for full details.
Qualifications
- See attached application pack for full details.
- See attached application pack for full details.
Experience
- See attached application pack for full details.
- See attached application pack for full details.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administration and Enquiries Officer in London employer: Public Voice CIC
Public Voice CIC is an excellent employer that values community engagement and offers a supportive work culture in the vibrant area of Hackney. With flexible part-time hours, this role provides meaningful opportunities for personal growth and professional development while making a positive impact on local residents. Join us to be part of a dedicated team that prioritises inclusivity and empowerment in the neighbourhoods we serve.
