Administration and Enquiries Officer

We are looking for an Administration and Enquiries Officer to support the delivery of Public Voices administration team's daily functions of the main office and incoming enquiries. Reporting to the Human Resources and Administration Director, you will be the key person in providing a professional, welcoming, efficient and safe working environment with particular responsibility to be the first point of contact for incoming enquiries from multiple services.

Your role will work closely with the Information and Signposting Development Manager to support systems to receive resident enquiries that come through Public Voices delivery of a range of community-facing services that are based in multiple London Boroughs.

Main duties of the job

• Be a keyholder and open the office in the mornings.
• Answer the main door and greet visitors, responding to in-person enquiries.
• Answer the telephone as the first point of contact.
• Adhere to systems to respond to or pass on incoming enquiries.
• Provide basic accurate signposting/information.
• Respond promptly and accurately to email and phone enquiries.
• Ensure entry of client details and basic follow-up actions into the Charitylog CRM.
• Ensure the office space is kept clean and tidy and hazard-free.
• Assist team rota carrying out monthly office health and safety checks.
• Maintain good communication with Public Voice services, staff, external stakeholders and clients.
• Undertake any other reasonable duties as required.

Person Specification

We are seeking a candidate with a background in front of house administration and customer relations, and experience of supporting a diverse range of people by delivering a consistent quality of response and high level of customer service. The successful applicant will value equality, diversity and inclusion, and will be enthusiastic about promoting these principles in their work. They will have warmth, empathy and respect for others. They will be an excellent listener, and a confident and articulate communicator.

About us

Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use. Through our work, we ensure people in the community are heard, bringing together diverse voices and including those who find themselves marginalised or are rarely reached by service providers. We take a user-centred, co-production approach to understanding individuals and communities' needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for providers, and stronger and healthier neighbourhoods. Working at Public Voice is about making a difference to communities as part of a welcoming and supportive team. We offer staff opportunities to develop new skills and grow, as well as wellbeing support, such as our SimplyHealth plan.