At a Glance
- Tasks: Support the public with complaints and enquiries while managing a caseload.
- Company: Join the Public Services Ombudsman for Wales, dedicated to serving the community.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team environment based in Bridgend.
- Why this job: Make a real difference in people's lives while using your Welsh language skills.
- Qualifications: Fluent in Welsh, strong customer service skills, and ability to manage tasks effectively.
The predicted salary is between 25000 - 32000 £ per year.
The Public Services Ombudsman for Wales is recruiting a Graduate Casework Officer to support members of the public with complaints or enquiries. The role requires work in Welsh (oral and written) and strong customer service skills, with the ability to manage a caseload and perform initial assessments.
Hybrid role based in Bridgend; some attendance at the office weekly. Applications by email to recruitment@ombudsman.wales by 12 noon 5 August 2026.
#J-18808-LjbffrWelsh-Speaking Casework Officer | Hybrid Role employer: Public Services Ombudsman for Wales
The Public Services Ombudsman for Wales is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous annual leave, and unique perks such as gym membership, this role not only provides meaningful work in serving the community but also fosters a collaborative environment where your contributions are valued and recognised.
Contact Details:
Public Services Ombudsman for Wales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welsh-Speaking Casework Officer | Hybrid Role
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Public Services Ombudsman for Wales value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Public Services Ombudsman for Wales a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Public Services Ombudsman for Wales!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Public Services Ombudsman for Wales.
We think you need these skills to ace Welsh-Speaking Casework Officer | Hybrid Role
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Public Services Ombudsman for Wales!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Public Services Ombudsman for Wales
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
