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- Tasks: Engage with public bodies and provide training on effective complaints handling.
- Company: A dedicated public service organisation in Wales focused on improving standards.
- Benefits: Opportunity to make a real difference in public services and develop your skills.
- Why this job: Join a mission-driven team passionate about enhancing public service quality.
- Qualifications: Skills in relationship management and a passion for public services.
- Other info: Great chance to grow your career while making a positive impact.
The predicted salary is between 28800 - 43200 £ per year.
A public service organization in Wales is seeking a Complaints Standards Authority Engagement and Support Training Officer. This role focuses on ensuring effective complaints handling by engaging with public bodies and providing training and advice. The ideal candidate will have a passion for public services and skills in promoting standards and managing relationships. If you are dedicated to improving public services, this opportunity may be for you.
CSA Engagement & Training Officer — Public Services in Bridgend employer: Public Services Ombudsman for Wales
Contact Detail:
Public Services Ombudsman for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSA Engagement & Training Officer — Public Services in Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in the public services sector on LinkedIn or at local events. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. Show them you’re not just passionate about public services, but that you understand their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the CSA Engagement & Training Officer role. Highlight your skills in promoting standards and managing relationships with confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that dream job in public services.
We think you need these skills to ace CSA Engagement & Training Officer — Public Services in Bridgend
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for public services shine through. We want to see how dedicated you are to improving standards and handling complaints effectively.
Tailor Your Experience: Make sure to highlight any relevant experience you have in training or engaging with public bodies. We love seeing how your skills align with the role, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Public Services Ombudsman for Wales
✨Know Your Public Services
Make sure you brush up on your knowledge of public services in Wales. Understand the current challenges and standards in complaints handling. This will show your passion for the role and help you engage meaningfully during the interview.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed relationships in previous roles. Think about specific situations where you’ve engaged with stakeholders or provided training. This will demonstrate your ability to connect with public bodies effectively.
✨Be Ready to Discuss Training Approaches
Since the role involves providing training, be prepared to discuss your training methodologies. Share any experiences where you’ve developed or delivered training sessions, and highlight how you tailored your approach to meet different audiences.
✨Demonstrate Your Commitment to Improvement
Express your dedication to improving public services. Think of examples where you’ve contributed to enhancing processes or standards. This will resonate well with the organisation's mission and show that you’re aligned with their goals.
