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- Tasks: Engage with public bodies to enhance their complaints handling through training and support.
- Company: Public Services Ombudsman for Wales, dedicated to improving public service standards.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real difference in public services by ensuring effective complaint management.
- Qualifications: Strong communication skills and a passion for public service improvement.
- Other info: Join a supportive team focused on enhancing public service quality in Wales.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about public services in Wales and ensuring that public services handle complaints effectively? The Public Services Ombudsman for Wales is looking to recruit a Complaints Standards Authority Engagement and Support Officer. Working within the Wales Complaints Standards Authority (CSA), this post is key to engaging with and supporting public bodies with effective complaints handling through supporting training and advice.
This role also supports the Complaints Standards and Improvement Manager in promoting the role of the CSA to public bodies, in the management of relationships with and in the processing of information from those public bodies subject to the standards currently and in the future.
Complaints Standards Authority Engagement and Support Training Officer in Bridgend employer: Public Services Ombudsman for Wales
Contact Detail:
Public Services Ombudsman for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Standards Authority Engagement and Support Training Officer in Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in the public services sector, especially those involved with complaints handling. Attend events or webinars where you can meet potential colleagues and learn more about the field.
✨Tip Number 2
Prepare for interviews by researching the Complaints Standards Authority and its role in public services. Understand their mission and values so you can show how your passion aligns with theirs during the interview.
✨Tip Number 3
Practice your responses to common interview questions related to complaints handling and training support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you along the way.
We think you need these skills to ace Complaints Standards Authority Engagement and Support Training Officer in Bridgend
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Complaints Standards Authority Engagement and Support Training Officer role is all about. Dive into the job description and think about how your skills and experiences align with the responsibilities mentioned.
Tailor Your Application: Don’t just send a generic application! We want to see how you can specifically contribute to the CSA's mission. Highlight your relevant experience in public services and complaints handling, and show us why you're the perfect fit for this role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your passion for effective complaints handling.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Public Services Ombudsman for Wales
✨Know Your Stuff
Make sure you understand the role of the Complaints Standards Authority and its importance in public services. Familiarise yourself with how effective complaints handling can impact public bodies in Wales. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Training Skills
Since this role involves supporting training, be prepared to discuss your experience in training or coaching others. Think of specific examples where you've successfully engaged an audience or improved their understanding of a topic. This will demonstrate your capability to fulfil the training aspect of the job.
✨Engagement is Key
Highlight your ability to build relationships with various stakeholders. Prepare examples of how you've effectively communicated with different public bodies or organisations in the past. This will show that you can manage relationships and promote the CSA's role effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the CSA's current initiatives or challenges they face in complaints handling. This not only shows your interest in the role but also your proactive approach to understanding how you can contribute to their goals.
