Public Services Ombudsman for Wales

About the Public Services Ombudsman for Wales

The Public Services Ombudsman for Wales is an independent body established to promote fairness and accountability in public services across Wales. Our mission is to ensure that individuals have access to a fair and effective complaints process when they feel that they have received inadequate service from public bodies.

We investigate complaints about a wide range of public services, including local authorities, health boards, and other public organisations. Our aim is to resolve issues amicably and improve service delivery by providing recommendations based on our findings.

Our core values include integrity, impartiality, and transparency. We strive to uphold these principles in all our dealings with the public and the organisations we oversee. By doing so, we foster trust and confidence in public services.

In addition to handling complaints, we also engage in proactive work to identify systemic issues within public services. This includes conducting reviews and publishing reports that highlight areas for improvement.

We are committed to accessibility and inclusivity, ensuring that our services are available to everyone, regardless of their background or circumstances. Our team is dedicated to providing support and guidance throughout the complaint process.

Through our work, we aim to enhance the quality of public services in Wales, ensuring that they meet the needs and expectations of the communities they serve. We believe that every individual has the right to be heard and to receive a satisfactory resolution to their concerns.

For more information about our services, please visit our website or contact us directly. We welcome feedback and suggestions to help us improve our processes and better serve the people of Wales.