About us
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester and Westminster, we employ over 600 people who are passionate about making a difference through public service. Together, we work to make sure people's voices are heard and used to drive improvements in public services. We are proud of our inclusive culture, where different perspectives are valued, colleagues are supported to develop, and everyone can contribute to meaningful change.
The role
As Application Support and Development Engineer, you will be looking after PHSO’s key applications and databases, mainly built on Microsoft technologies like Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and make sure everything runs smoothly.
You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. Working closely with teams across the organisation, you will understand what is needed and create systems that support efficiency.
You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes, you may need to work outside normal hours to support upgrades or maintenance.
This role is ideal for someone who enjoys solving problems, working with others, and making technology work better for everyone.
What we are looking for
- extensive experience of Microsoft technologies, M365 suite, Power Platform, Power Apps, Azure, SharePoint online. Desirable - knowledge of SQL Server and Power BI
- worked in an ITIL aligned ICT team, or knowledge of ITIL / Service Management
- the ability to manage own workload prioritising where necessary.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
- Civil Service Pension scheme
- 32.5 days annual leave (plus bank holidays on top)
- hybrid working, 40 percent office based
- access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
- comprehensive learning and development programme
- employee discount scheme across hundreds of retailers
- one day paid volunteering leave per year
- bicycle loan scheme
- season ticket loan
- paid for professional memberships
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
- an anonymised shortlisting process to make sure it is fair and unbiased
- monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
- providing wellbeing support and opportunities for personal and professional development for all colleagues
- creating spaces for connection and engagement through our employee network groups and social clubs
- part of the disability confident scheme
- providing reasonable adjustments
- engaging in regular inclusion learning to enhance the cultural competency of our organisation.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
- Asian, Black, Mixed Ethnicity or another ethnic background
- disabled
- LGBTQ.
Contact and important information
If you would like to learn more about the role, please contact Peter Hastings, Solutions Architect, Peter.Hastings@ombudsman.org.uk
Interviews: held onsite
Important notice: fraudulent job postings
We have been made aware that some websites are falsely advertising our job vacancies. We only tend advertise job vacancies through these official channels:
- our website
- GOV.uk
- Indeed
- Ombudsman association
- BMEjobs.co.uk
- LGBTjobs.co.uk
Do not share personal details with any other websites claiming to represent us. Contact our recruitment team to report any concerns at recruitment@ombudsman.org.uk
If you have any questions, contact us at recruitment@ombudsman.org.uk.
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