Head of Policy (Health) in Manchester

Manchester Full-Time On-site

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This Head of Policy post sits within the Public Service Ombudsman and leads a team of four working on health policy. The job is to spot wider problems in complaints and casework, turn that evidence into policy recommendations and influence change across the NHS in England. Work is split between home and an office, with close links to the communications, data and systemic investigations teams. Right to work in the UK is required, as no sponsorship is available.

What the job involves

Spotting wider issues in complaints, investigations and casework affecting health services in England
Turning evidence into clear policy recommendations
Influencing change across the health system using the Ombudsman's data and insight
Producing advice, reports and briefings for senior decision-makers
Engaging and influencing senior stakeholders on sensitive, high-profile or contested issues
Building relationships with external organisations
Working with the communications, data and systemic investigations teams
Leading a team of four
Leading, supporting and developing team members, managing quality and giving constructive feedback
Building an inclusive, high-performing team culture

Skills & knowledge

Excellent policy analysis, including testing assumptions, interpreting evidence, assessing options and making proportionate recommendations
Developing and influencing policy at senior level, producing clear advice, reports and briefings
Influencing senior stakeholders across organisational boundaries, including on contested issues
Leading, supporting and developing others, managing quality and giving constructive feedback
Knowledge of the NHS in England and the ability to apply it strategically

Checks & eligibility