At a Glance
- Tasks: Support vulnerable residents to maintain safe and secure tenancies through tailored advice and practical solutions.
- Company: Respected housing provider dedicated to high-quality services and community support.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and making a meaningful impact.
- Why this job: Join a passionate team and help improve lives in your local community.
- Qualifications: Experience in housing management, welfare benefits, and supporting vulnerable individuals.
Tenancy Sustainment Officer
A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.
This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.
The Role
As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents’ financial well-being and independence.
Key Responsibilities
- Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
- Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
- Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
- Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
- Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.
Key Requirements
- Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
- Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
- Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
- Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
- A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.
If you have the relevant experience and would like to be considered.
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Tenancy Sustainment Officer employer: Public Sector
As a leading player in the Public Sector, we pride ourselves on being an excellent employer that values innovation and collaboration. Our fully remote work culture allows for flexibility while fostering a supportive environment for professional growth, with opportunities to make a significant impact during our crucial growth phase. Join us and be part of a team that is dedicated to transforming talent strategy and driving organisational development across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Public Sector.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Public Sector!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Public Sector, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Public Sector or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Public Sector:Before hitting send, make sure to tailor your application specifically to Public Sector! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Public Sector
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
