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- Tasks: Lead and transform the responsive repairs service for a leading housing provider.
- Company: Dynamic London-based housing provider focused on service excellence.
- Benefits: Flexible working, competitive package, generous leave, and supportive culture.
- Other info: Join a forward-thinking team committed to continuous improvement.
- Why this job: Make a real impact on resident satisfaction and service delivery.
- Qualifications: Proven leadership in repairs and maintenance within social housing.
The predicted salary is between 50000 - 65000 £ per year.
A leading London-based housing provider is seeking an experienced and driven Repairs DLO Manager to lead and transform its responsive repairs service. This is a pivotal leadership role, offering the opportunity to make a tangible impact on service delivery and resident satisfaction at a time of continued improvement and investment. Following a recent regulatory review, the organisation is focused on accelerating performance, strengthening service standards, and embedding a culture of accountability and excellence across its repairs function.
The Opportunity
This role will take ownership of a high-performing Direct Labour Organisation (DLO), ensuring the effective delivery of responsive repairs and maintenance services. You will play a key role in driving service improvement, managing operational performance, and ensuring value for money across programmes.
Key responsibilities include:
- Leading and motivating multi-disciplinary teams, setting clear targets and driving high performance
- Identifying and mitigating budget risks, while maintaining strong commercial oversight
- Implementing service improvement plans to enhance quality, efficiency, and resident outcomes
- Managing high-value responsive repairs programmes, ensuring both service quality and financial control
- Driving cultural and operational change across trade-based teams to improve engagement and productivity
- Ensuring compliance with all relevant legislation and regulatory standards
About You
We are looking for a confident and capable leader with a strong track record in repairs and maintenance within social housing or a similar environment. You will bring:
- Proven experience leading technical and operational teams within a DLO or contractor environment
- Strong knowledge of responsive repairs, including commercial and performance management
- Experience managing Mechanical & Electrical programmes and delivering successful outcomes
- A track record of delivering service transformation and continuous improvement initiatives
- Sound understanding of housing regulations and landlord compliance responsibilities
- A proactive, solutions-focused approach with a passion for delivering excellent services
Why Apply?
- Opportunity to shape and lead a critical frontline service
- A forward-thinking organisation committed to continuous improvement
- Strong focus on resident outcomes and service excellence
- Flexible working arrangements and a supportive working culture
- Competitive package including generous annual leave, pension, and wider benefits
If you’re interested in learning more, please get in touch with jack.benson@goodmanmasson.com
Repairs DLO Manager employer: Public Sector
Contact Detail:
Public Sector Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs DLO Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Repairs DLO Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This will help you tailor your responses and show that you’re genuinely interested in making a difference in their repairs service.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams, improved service delivery, and tackled challenges in previous roles. This will demonstrate your capability to drive performance in the new position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs DLO Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Repairs DLO Manager role. Highlight your experience in leading teams and managing repairs services, and don’t forget to mention any specific achievements that showcase your ability to drive service improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share your passion for delivering excellent services and how your background aligns with our focus on resident outcomes and service excellence.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, give examples of how you've motivated teams and driven high performance. Mention any successful initiatives you've led that improved service delivery or team engagement.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Public Sector
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive repairs and maintenance, especially within social housing. Familiarise yourself with the latest regulations and standards, as well as any recent changes in the sector. This will show that you're not just a leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multi-disciplinary teams in the past. Think about specific situations where you set clear targets and drove high performance. Be ready to discuss how you motivate your team and manage operational performance to achieve excellent service delivery.
✨Demonstrate Problem-Solving Abilities
Be prepared to talk about how you've identified and mitigated budget risks in previous roles. Highlight your proactive, solutions-focused approach and share examples of service improvement plans you've implemented that enhanced quality and efficiency.
✨Engage with the Culture
Understand the importance of cultural and operational change in trade-based teams. Be ready to discuss how you've driven engagement and productivity in your previous positions. Showing that you can foster a culture of accountability and excellence will resonate well with the interviewers.