At a Glance
- Tasks: Manage rent accounts and support tenants with queries while maximising rental income.
- Company: A tenant-focused housing provider in London committed to affordable housing.
- Benefits: Collaborative team environment with potential for contract extension.
- Other info: Opportunity to work with a supportive team and grow your career.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Knowledge of income management, customer service skills, and teamwork experience.
The predicted salary is between 36000 - 60000 £ per year.
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.
They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.
Responsibilities:
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements:
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
#J-18808-Ljbffr
Income Recovery Officer in London employer: Public Sector
As a leading player in the Public Sector, we pride ourselves on being an excellent employer that values innovation and collaboration. Our fully remote work culture allows for flexibility while fostering a supportive environment for professional growth, with opportunities to make a significant impact during our crucial growth phase. Join us and be part of a team that is dedicated to transforming talent strategy and driving organisational development across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Recovery Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and housing legislation. We recommend practising common interview questions related to customer service and income recovery, so you can showcase your expertise with confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Income Recovery Officer position. We make it easy for you to showcase your skills and experience directly to employers who value what you bring to the table!
We think you need these skills to ace Income Recovery Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in income management and customer service. We want to see how your skills align with the role of Income Recovery Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about affordable housing and how you can contribute to our mission. Keep it friendly and professional, just like us!
Showcase Your Team Spirit:Since we value collaboration, mention any experiences where you’ve worked well in a team. Highlight how you’ve supported colleagues or contributed to group goals, especially in a customer-focused environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Public Sector
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and housing legislation. Familiarise yourself with the relevant laws and regulations, as well as the specifics of Universal Credit. This will show that you're not just interested in the role, but that you understand the landscape you'll be working in.
✨Showcase Your Customer Service Skills
Since this role is all about maximising rental income while providing great customer support, be ready to share examples of how you've successfully handled tenant queries in the past. Think of specific situations where you went above and beyond to help someone out.
✨Team Player Vibes
This position requires collaboration, so highlight your ability to work well in a team. Prepare anecdotes that demonstrate how you've contributed to team goals or supported colleagues in achieving KPIs. It’s all about showing that you can fit into their welcoming team environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team dynamics, and how they measure success in the role. This not only shows your interest but also helps you gauge if this is the right fit for you.
