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- Tasks: Manage properties and maximise rental income while supporting tenants.
- Company: A tenant-focused housing provider in London with a welcoming team.
- Benefits: Opportunity for career growth and a chance to make a real difference.
- Other info: Minimum 6-month contract with potential for extension.
- Why this job: Join a mission-driven team dedicated to affordable housing and community impact.
- Qualifications: Experience in income management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.
Responsibilities:
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements:
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.
Income / Rent Recovery Officer employer: Public Sector
Contact Detail:
Public Sector Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income / Rent Recovery Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Rent Recovery Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income management and housing legislation. We want you to feel confident discussing how you can maximise rental income while providing top-notch customer support.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've effectively communicated with tenants or resolved issues in the past. This will demonstrate that you're the perfect fit for a tenant-focused team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income / Rent Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Rent Recovery Officer. Highlight your experience with income management and customer service, and don’t forget to mention any relevant housing legislation knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about affordable housing and how your skills can help us maximise rental income while supporting our tenants.
Showcase Your Team Spirit: We love a collaborative environment, so make sure to mention any experiences where you’ve worked well in a team. Share examples of how you’ve contributed to team goals or supported colleagues in achieving KPIs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in our community.
How to prepare for a job interview at Public Sector
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and housing legislation. Familiarise yourself with welfare benefits and how they impact tenants. This will show that you're not just interested in the role, but that you understand the nuances of the job.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer support in previous roles. Think about times when you resolved issues or helped someone navigate a difficult situation. This is key for a Rent Recovery Officer, so make it count!
✨Be Ready to Discuss KPIs
Understand what Key Performance Indicators (KPIs) are relevant to the role and be prepared to discuss how you've met or exceeded them in the past. This shows that you’re results-driven and can contribute to the team's success.
✨Practice Effective Communication
Since you'll be dealing with both internal and external stakeholders, practice articulating your thoughts clearly. Role-play common scenarios you might face as a Rent Recovery Officer, focusing on how to communicate effectively and empathetically with tenants.