At a Glance
- Tasks: Manage rent accounts and support tenants with queries in a collaborative team.
- Company: A tenant-focused housing provider committed to affordable, quality homes.
- Benefits: Opportunity for career growth and a welcoming work environment.
- Other info: Initial 6-month contract with potential for extension.
- Why this job: Make a real difference in your community while maximising rental income.
- Qualifications: Knowledge of income management and strong customer service skills.
The predicted salary is between 32427 - 39633 £ per year.
A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and be responsible for maximising rental income whilst providing great customer support.
Responsibilities:
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPI’s and help with the take-up of Universal Credit
Requirements:
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
Income Recovery Officer employer: Public Sector
As a leading player in the Public Sector, we pride ourselves on being an excellent employer that values innovation and collaboration. Our fully remote work culture allows for flexibility while fostering a supportive environment for professional growth, with opportunities to make a significant impact during our crucial growth phase. Join us and be part of a team that is dedicated to transforming talent strategy and driving organisational development across Europe.
