At a Glance
- Tasks: Engage with residents to enhance building safety and community connections.
- Company: Dynamic housing organisation focused on resident engagement and safety.
- Benefits: Competitive salary, flexible working hours, and potential for permanent role.
- Other info: Join a collaborative team where your ideas matter and impact is visible.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong people skills, experience in resident engagement, and organisational abilities.
The predicted salary is between 38000 - 45000 £ per year.
Temporary Contract | Potential to Move to Permanent
£38,000 – £45,000 | 36 Hours per Week
Flexible Working | East London | Occasional Evening & Weekend Requirement
Goodman Masson are partnering with an ambitious and growing housing and regeneration organisation to recruit a Resident Engagement Operations Officer (Building Safety). This is a unique opportunity to join a developing Building Safety function and play a visible, resident-facing role in delivering safer homes and stronger communities.
We’re looking for someone who thrives on building relationships, engaging with residents face-to-face and turning feedback into meaningful action. This role combines resident engagement, project coordination and operational support — ideal for someone who enjoys being both out in the community and driving activity behind the scenes.
The Opportunity:
As Resident Engagement Operations Officer, you’ll act as a key link between residents and the Building Safety team — supporting engagement across a diverse portfolio of homes and helping ensure residents feel informed, heard and empowered. You’ll spend time meeting residents in their buildings and at events, while also coordinating engagement activity, supporting compliance processes and ensuring important resident information is managed effectively.
Key responsibilities will include:
- Delivering resident engagement activity focused on building and fire safety awareness
- Building trusted relationships with residents, including supporting vulnerable and harder-to-reach groups
- Organising and attending engagement events, workshops, surveys and community sessions
- Supporting communication and engagement plans across residential buildings
- Helping residents understand evacuation procedures, building risks and safety responsibilities
- Coordinating resident feedback and ensuring insights inform service improvements
- Supporting person-centred fire risk assessment activity and evacuation planning
- Maintaining accurate records and supporting audits and regulatory reporting
- Managing resident enquiries and acting as a central point of contact for the service
- Working collaboratively with operational teams, contractors and stakeholders to support resident outcomes
About You:
We’d love to hear from individuals who combine strong people skills with excellent organisation and an interest in housing, resident services or building safety. You’ll ideally bring:
- Experience working as a Resident Liaison Officer, Resident Engagement Officer or similar resident-facing role
- Experience delivering resident engagement or community outreach initiatives
- Ability to engage confidently with diverse communities and build trust quickly
- Strong administrative and IT skills across Microsoft Office tools
- Experience producing resident communications and engagement materials
- Knowledge or understanding of building safety, fire safety and resident engagement principles
- Understanding of GDPR, consent and safe handling of resident information
- Strong organisational skills with the ability to manage competing priorities
- A proactive, solutions-focused and customer-centred approach
Why Apply?
This is an opportunity to join an organisation investing in resident voice, community engagement and building safety at an important stage of growth and development. You’ll be part of a collaborative team where ideas are welcomed, residents remain at the heart of decision making and your work will have visible impact across communities.
To find out more or arrange a confidential conversation, please contact Goodman Masson.
Resident Engagement Operations Officer (Building Safety) in Barking employer: Public Sector
Join a forward-thinking housing and regeneration organisation in East London, where your role as a Resident Engagement Operations Officer will empower residents and enhance community safety. With a commitment to flexible working, a collaborative culture, and opportunities for professional growth, you'll be part of a team that values resident voices and fosters meaningful engagement. This position not only offers competitive remuneration but also the chance to make a tangible impact on the lives of residents in a vibrant and diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Operations Officer (Building Safety) in Barking
✨Tip Number 1
Get out there and network! Attend local community events or workshops related to building safety and resident engagement. It’s a great way to meet people in the industry and show your passion for the role.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with professionals in housing and regeneration. Share your insights on building safety and engage with relevant content to get noticed.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Resident Engagement Operations Officer role. Highlight your experience in building relationships and engaging with diverse communities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in resident engagement.
We think you need these skills to ace Resident Engagement Operations Officer (Building Safety) in Barking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident engagement and building safety. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or initiatives you've been part of!
Showcase Your People Skills:Since this role is all about building relationships, let us know about your experiences engaging with diverse communities. Share specific examples where you’ve successfully built trust and communicated effectively with residents.
Be Organised and Clear:We love a well-structured application! Make sure your documents are easy to read and free from jargon. Highlight your organisational skills by presenting your information clearly, as this reflects how you might manage resident enquiries and feedback.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Public Sector
✨Know Your Stuff
Make sure you understand the key responsibilities of the Resident Engagement Operations Officer role. Familiarise yourself with building safety principles, resident engagement strategies, and how to effectively communicate with diverse communities. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with residents or communities in the past. Think of specific situations where you turned feedback into action or supported vulnerable groups. This will demonstrate your ability to connect with people and make a real impact.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses to questions like how you would manage a resident's concerns about safety or how you'd organise an engagement event. This will help you think on your feet during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask the interviewer. Inquire about the organisation's approach to resident engagement or how they measure the success of their building safety initiatives. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values.
