At a Glance
- Tasks: Engage with residents, coordinate safety initiatives, and support community outreach.
- Company: Dynamic housing organisation focused on resident engagement and safety.
- Benefits: Competitive salary, flexible working hours, and potential for permanent position.
- Other info: Join a collaborative team where your ideas matter and impact is visible.
- Why this job: Make a real difference in community safety and resident wellbeing.
- Qualifications: Strong people skills, organisational abilities, and interest in housing or safety.
The predicted salary is between 38000 - 45000 £ per year.
Temporary Contract | Potential to Move to Permanent
£38,000 – £45,000 | 36 Hours per Week
Flexible Working | East London | Occasional Evening & Weekend Requirement
Goodman Masson are partnering with an ambitious and growing housing and regeneration organisation to recruit a Resident Engagement Operations Officer (Building Safety). This is a unique opportunity to join a developing Building Safety function and play a visible, resident-facing role in delivering safer homes and stronger communities.
We’re looking for someone who thrives on building relationships, engaging with residents face-to-face and turning feedback into meaningful action. This role combines resident engagement, project coordination and operational support — ideal for someone who enjoys being both out in the community and driving activity behind the scenes.
The Opportunity
As Resident Engagement Operations Officer, you’ll act as a key link between residents and the Building Safety team — supporting engagement across a diverse portfolio of homes and helping ensure residents feel informed, heard and empowered. You’ll spend time meeting residents in their buildings and at events, while also coordinating engagement activity, supporting compliance processes and ensuring important resident information is managed effectively.
Key responsibilities will include:
- Delivering resident engagement activity focused on building and fire safety awareness
- Building trusted relationships with residents, including supporting vulnerable and harder-to-reach groups
- Organising and attending engagement events, workshops, surveys and community sessions
- Supporting communication and engagement plans across residential buildings
- Helping residents understand evacuation procedures, building risks and safety responsibilities
- Coordinating resident feedback and ensuring insights inform service improvements
- Supporting person-centred fire risk assessment activity and evacuation planning
- Maintaining accurate records and supporting audits and regulatory reporting
- Managing resident enquiries and acting as a central point of contact for the service
- Working collaboratively with operational teams, contractors and stakeholders to support resident outcomes
About You
We’d love to hear from individuals who combine strong people skills with excellent organisation and an interest in housing, resident services or building safety. You’ll ideally bring:
- Experience working as a Resident Liaison Officer, Resident Engagement Officer or similar resident-facing role
- Experience delivering resident engagement or community outreach initiatives
- Ability to engage confidently with diverse communities and build trust quickly
- Strong administrative and IT skills across Microsoft Office tools
- Experience producing resident communications and engagement materials
- Knowledge or understanding of building safety, fire safety and resident engagement principles
- Understanding of GDPR, consent and safe handling of resident information
- Strong organisational skills with the ability to manage competing priorities
- A proactive, solutions-focused and customer-centred approach
Why Apply?
This is an opportunity to join an organisation investing in resident voice, community engagement and building safety at an important stage of growth and development. You’ll be part of a collaborative team where ideas are welcomed, residents remain at the heart of decision making and your work will have visible impact across communities.
To find out more or arrange a confidential conversation, please contact Goodman Masson.
Resident Engagement & Building Safety Coordinator in Barking employer: Public Sector
Join a forward-thinking housing and regeneration organisation in East London, where your role as a Resident Engagement Operations Officer will empower you to make a tangible difference in the lives of residents. With a strong focus on community engagement, flexible working arrangements, and opportunities for professional growth, you'll thrive in a supportive environment that values your contributions and prioritises resident safety and satisfaction. This is not just a job; it's a chance to be part of a mission-driven team dedicated to building safer homes and stronger communities.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement & Building Safety Coordinator in Barking
✨Tip Number 1
Get out there and network! Attend local community events or workshops related to building safety and resident engagement. It's a great way to meet people in the industry and show your passion for the role.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with professionals in the housing sector. Share your thoughts on building safety and engage with posts to get noticed.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Resident Engagement Operations Officer role. Highlight your people skills and experience in engaging with diverse communities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference.
We think you need these skills to ace Resident Engagement & Building Safety Coordinator in Barking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in resident engagement and building safety. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects or initiatives you've been involved in!
Showcase Your People Skills:Since this role is all about building relationships, let us know about your experience engaging with diverse communities. Share specific examples of how you’ve successfully connected with residents and turned their feedback into action. We love a good story!
Be Organised and Clear:When writing your application, keep it structured and easy to read. Use bullet points for key achievements and make sure your contact information is clear. We appreciate a well-organised application that reflects your strong administrative skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at StudySmarter!
How to prepare for a job interview at Public Sector
✨Know Your Stuff
Make sure you understand the key responsibilities of the Resident Engagement Operations Officer role. Familiarise yourself with building safety principles, fire safety awareness, and how to effectively engage with residents. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully engaged with diverse communities in the past. Think of specific instances where you’ve turned feedback into action or supported vulnerable groups. This will demonstrate your ability to connect with residents and make a real impact.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle resident enquiries. Practice responding to situations like managing a difficult resident interaction or coordinating an engagement event. This will help you think on your feet during the interview and showcase your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation’s approach to resident engagement and building safety. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about how you can contribute to their mission.
