Administrator Support Positions in Stockton-on-Tees

Administrator Support Positions across UKSBS in Swindon, Newport, and Stockton-on-Tees (Hybrid working, training will take place on site). Band B - £23,500.

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We are recruiting for Administrator and Support positions across our core service areas: HR, Payroll, Customer Service, Finance, and Procurement. These roles sit at the heart of UKSBS, supporting the day-to-day delivery of essential business services for our clients.

Duties will include, but are not limited to the following:

• Create positive experiences for all our customers by responding to queries, delivering excellent service and putting the customer at the heart of everything we do.
• Maintain a positive attitude, showing a willingness to help and satisfy our customer needs.
• Communicate in a professional and friendly manner with your colleagues and our customers across a variety of channels (telephone, email, web chat, and others).
• Proactively work with colleagues to deliver accurate and high-quality services whilst taking shared responsibility for the achievement of SLAs, KPIs, and other targets.
• Update our systems with changes, ensuring these are processed accurately and efficiently.
• Promote an inclusive, customer-centric, and proactive team-based culture which identifies, communicates, and addresses customer needs.
• Help to create a respectful, inclusive workplace which embraces and values diversity.

To do this role well you will:

• Be proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
• Have strong foundational literacy and numeracy skills.
• Demonstrate commitment to customer needs and excellent service delivery.
• Have high attention to detail and accuracy in all tasks.
• A proven ability to manage tasks and meet deadlines.
• Demonstrate ownership and accountability for assigned work.
• Have experience thriving in fast-paced environments and openness to change.
• Be proactive in learning and developing new skills.
• Having experience of working in a Shared Service Environment/other customer-focused role would be desirable.

About UKSBS & Your Opportunity

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement, and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. We are at an exciting point as a business and are currently going through transformation ahead of company growth to expand our client base and install new systems.

A key aspect of this transformation is the UKSBS Matrix Programme. This major component of the Government's Shared Services Strategy aims to provide modern, cost-effective, and scalable business services to nine government departments. You will play a vital role in running these new services as they go live and mature, supporting the delivery of a modern SaaS ERP platform and the processes that underpin it.

This is an exciting opportunity to be part of something long-term and transformative, ensuring the service continues to evolve, improve, and deliver real value to our clients and customers. Success will rely on curiosity, collaboration, and a commitment to excellence. We will support you to develop your skills, grow your expertise, and make a lasting impact as part of a service that is designed to endure and continually improve.

Life at UKSBS

We value our employees and recognise the importance of ongoing professional development, supporting you to achieve your goals whether you’re starting out or building on existing experience. Our in-house expertise is vast, whether you’re interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you.

We work a mixture of full and part-time hours across a 37-hour week (full time), with start times varying between 8.00 and 9.30am. Our hybrid working model offers flexibility, balancing time spent working from home with time in the office for collaboration, training, and team connection. While most colleagues work remotely for much of the week, we generally expect everyone to spend 20% of their time in their office location. This can vary depending on business needs, and there may be times when we ask you to be on-site more frequently to support key activities or team priorities.

Our team is made up of individuals with various levels of experience and from different working backgrounds. We have offices based in Swindon, Newport, and Stockton-on-Tees and you can choose to work from the most suitable location for you.

We don’t expect you to know all the answers straight away, we are always on hand to help support you and share our knowledge. We provide full training for all our new joiners which helps you get a good overview of what we deliver, our processes, and how to use our systems. This training typically takes place on-site in your first few weeks.

Applicants must be eligible to obtain SC security clearance. We are an inclusive and Disability Confident employer and welcome all applications. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.