Admin Officer
Location: Hawke Street Probation Contact Centre, Sheffield S9 2SU
Working Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay rate: £12.71 per hour
Looking for a role where your organisation and communication make a real difference? Our Client is hiring an Admin Officer to provide day-to-day administrative support in a busy probation contact centre-helping ensure people on probation (and victims) are supported through efficient processes, accurate records, and timely communication.
What you'll be doing:
- Set up and maintain accurate people on probation and victim information on approved databases
- Support referrals and relationships between offender management, victims, interventions, service providers and external agencies to help improve outcomes and manage risk
- Prepare, maintain and collate case records, files and management information to required standards and timescales
- Handle incoming enquiries and communications via telephone, paper and email, ensuring information is passed on correctly
- Provide reception/telephone cover and act as a single point of contact within the unit for a specialist area (as required)
- Arrange appointments and practical steps linked to the Sentence Plan implementation
- Support enforcement administration as required
- Maintain records for petty cash/vouchers/warrants for travel costs, following local financial procedures
- Organise availability of equipment, materials and facilities for case-related activity; report faults and arrange replacements/repairs
- Support meetings by organising agendas and taking/distributing notes, minutes and action points
- Follow Health & Safety processes, undertake equipment testing when required
- Carry out safeguarding children duties in line with probation responsibilities and agency policies
- Work with pro-social modelling-reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour
- Adhere to policies at all times, particularly regarding sensitive/confidential information
What you'll bring:
- Strong communication skills (verbal and written), with the confidence to engage with a wide range of people, including those who may be in crisis or showing aggression
- Ability to use databases and stay highly accurate and methodical with records
- Basic IT skills with Microsoft Word, Outlook and Excel (including keyboard/typing confidence)
- Good numeric skills and the ability to prioritise workload to meet deadlines
- A positive attitude, strong work ethic, and the ability to work both independently and as part of a team
- A calm, professional approach under pressure, with discretion and respect for confidentiality
- Commitment to equality and inclusion
Additional information:
Fully office-based initially, then possibility of hybrid once fully trained (60% office / 40% home).
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
If you're organised, reliable and ready to bring structure and humanity to a team that supports others, we'd love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer in Sheffield employer: Public Sector Resourcing
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