Admin Officer
Location: Norwich Combined Court, NR3 1UR
Working Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm | Parking available |
Pay rate: £12.86 per hour
If you enjoy organised, people-focused work and want to play a meaningful role in keeping services running smoothly, Our Client is hiring an Admin Officer in Norwich, with extension potential. This is a great opportunity to bring your administration skills, attention to detail, and confidence with day-to-day IT to a busy, supportive environment.
What you'll be doing:
- Deliver customer service using HMCTS service scripts and knowledge articles to answer queries and direct users to the right services
- Follow complaints processes and support users through next steps, taking prompt action to prevent escalation
- Use standard operating procedures to meet performance targets and maintain service standards
- Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols
- Support jury service tasks, including selection, deferral, reassignment, attendance tracking, and processing related expenses and court fees
- Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters
- Support enforcement processes, including financial assessments, fine collection assistance, and producing basic statistical/financial reports
- Help with health and safety activities such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance
What you'll bring:
- Strong administrative and organisational skills
- Confidence with IT to support accurate, timely administration (including Microsoft Office: Word, Excel and Outlook)
- Excellent attention to detail, with a proactive approach to managing day-to-day tasks
- A calm, customer-focused mindset-able to follow procedures while still being helpful and responsive
Additional information:
Full training and guidance will be supported by the team leader as part of day-to-day operations.
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
If you're ready to apply your admin strengths in a role where your work directly supports service delivery, we'd love to hear from you.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Admin Officer in Norwich employer: Public Sector Resourcing
Homes England is an exceptional employer, offering a unique opportunity to contribute to the National Housing Bank initiative aimed at enhancing housing delivery across England. With a strong focus on employee development and a collaborative work culture, team members are encouraged to grow their skills in real estate finance while making a meaningful impact in the community. The hybrid working model provides flexibility, allowing for a balanced work-life integration in a supportive environment dedicated to innovation and excellence.
