At a Glance
- Tasks: Lead investigations into major IT incidents and drive solutions for Network Rail.
- Company: Join Network Rail's Digital Data and Technology team, a key player in the rail industry.
- Benefits: Enjoy a hybrid work model and gain valuable experience in a supportive environment.
- Other info: Network Rail values diversity and offers guaranteed interviews for candidates with disabilities.
- Why this job: Make a real impact by enhancing technology performance and user experience in a dynamic setting.
- Qualifications: Foundation Certificate in ITIL and strong data analysis skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
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On behalf of Network Rail, we are looking for an IT Problem & Incident Analyst for a 12 Month (Inside IR35) contract based Hybrid in Manchester.
Join Network Rail’s Digital Data and Technology team to lead investigations into major IT incidents and problems. You’ll Identify, diagnose and eliminate IT incidents that could adversely impact the reputation of the organisation, using the problem management process from the point of detection to permanent resolution. You’ll drive and implement solutions, maintain effective stakeholder communication and minimise the impact of incidents that cannot be prevented.
As an IT Problem & Incident Analyst your main responsibilities will be to:
* Forge root cause investigations across Network Rail, its Partners and Suppliers arising from serious IT Incidents.
* Analyse incident data to identify trends and improvement opportunities; develop insights and recommendations to enhance technology performance and user experience.
* Identify and collaborate with the relevant subject matter experts and ITIL functions to uncover root cause analysis and problem resolution.
* Develop and monitor corrective action plans in liaison with the Service Desk, Configuration and Change Management functions confirming that the problem has been resolved.
* Communicate effectively with key stakeholders regarding system/service status to minimise disruption across Network Rail and the wider rail industry.
* Develop and produce management information to highlight problem trends and service issues for Support Managers.
* Review other requests for information and new investigations when received or escalated to the Problem Management team; evaluating benefits against resource, priority and establish next steps.
* Build strong peer-to-peer relationships within Digital Data and Technology and with Suppliers, ensuring effective communication and escalation of performance issues are documented.
Essential:
* Foundation Certificate in IT Service Management (ITIL).
* Excellent data analysis and problem solving skills.
* Ability to take ownership and solve problems independently.
* Capable of absorbing data from various sources and making accurate judgment based decisions.
* Skilled in the use of incident and problem management tools for the recording, progressing and reporting incidents.
* Proficient in Problem Management and the use of appropriate tools.
* Strong communication skills (oral & written), including the ability to translate technical issues for non-technical audiences.
* Organised, proactive and deadline-driven.
* Effective team player with the ability to influence senior managers.
Desirable:
* Practitioner Certificate in IT Service Management: Problem Management
* Proficient in Time Management techniques
* Knowledge of Service Management disciplines within the IT arena
* Experience in operational excellence or Lean Six Sigma methodologies
Please be aware that this role can only be worked within the UK and not Overseas.
Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.
Disability Confident
As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant
Network Rail guarantees to interviewveterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, wewill interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
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IT Problem & Incident Analyst in Manchester employer: Public Sector Resourcing
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StudySmarter Expert Advice🤫
We think this is how you could land IT Problem & Incident Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Public Sector Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Public Sector Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Public Sector Resourcing!
✨Direct Apply to Public Sector Resourcing
Let's not forget to apply directly through the Public Sector Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Problem & Incident Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Public Sector Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Public Sector Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Public Sector Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
