At a Glance
- Tasks: Provide operational support in a busy contact centre and manage workloads effectively.
- Company: Join the Office for National Statistics, a key player in data and statistics.
- Benefits: Earn £14.16 per hour with flexible shifts and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Be part of a vital team that impacts national statistics and public services.
- Qualifications: Strong organisational skills and experience in a contact centre environment.
The predicted salary is between 14.16 - 14.16 £ per hour.
Brook Street is recruiting an Executive Officer - Contact Centre Operational Support for the Office for National Statistics in Fareham.
This is a fully office-based role offering 37 hours per week, across Monday to Sunday including Bank Holidays.
Shifts start around 7:30am and can finish by 8:30pm, with a pay rate of £14.16 per hour.
The role provides day-to-day operational support for a multi-channel contact centre, focusing on workload management, escalation, MI reporting and ensuring
Operational Support Lead — Contact Centre in Fareham employer: Public Sector Resourcing
Homes England is an exceptional employer, offering a unique opportunity to contribute to the National Housing Bank initiative aimed at enhancing housing delivery across England. With a strong focus on employee development and a collaborative work culture, team members are encouraged to grow their skills in real estate finance while making a meaningful impact in the community. The hybrid working model provides flexibility, allowing for a balanced work-life integration in a supportive environment dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Lead — Contact Centre in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Public Sector Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Public Sector Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Support Lead — Contact Centre in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Public Sector Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Public Sector Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Public Sector Resourcing!
How to prepare for a job interview at Public Sector Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
