At a Glance
- Tasks: Support a multi-channel contact centre and ensure smooth operations for the 2027 Census Test.
- Company: Join the Office for National Statistics, a key player in public service.
- Benefits: Earn £14.16 per hour with flexible shifts and a supportive work environment.
- Other info: Guaranteed interview for veterans and military spouses; great career development opportunities.
- Why this job: Make a real difference by helping teams deliver excellent service and support.
- Qualifications: Strong communication skills and a proactive mindset; contact centre experience is a plus.
The predicted salary is between 14.16 - 14.16 £ per hour.
If you enjoy keeping operations running smoothly, supporting teams in real time, and helping deliver excellent service, this is a brilliant opportunity. Our Client is hiring for Executive Officers to provide day-to-day operational support for a multi-channel contact centre, working closely with a temporary workforce ahead of the 2027 Census Test.
What you'll be doing:
- Manage the day-to-day workload of CFS agents, including breaks and other downtime
- Act as first-line escalation for agents, helping resolve issues and keep services on track
- Monitor agent performance through call listening and review of web chat/email responses
- Provide quality feedback and identify where additional training is needed
- Support opening/closing activities for the Contact Centre and ensure smooth operational delivery
- Produce management information (MI) by gathering, using and maintaining accurate data
- Keep working practices documented and guidance notes up to date
- Review information to ensure it follows standard operating procedures
- Build strong working relationships across internal forums to enable effective support
Previous contact centre experience is desirable but not essential.
What you'll bring:
- Calm, confident approach when priorities shift - able to work at pace and manage your own workload effectively
- Strong communication and relationship-building skills across teams to deliver quality and performance
- Ability to lead inclusively: motivate others, give clear direction, and encourage feedback for continuous improvement
- Confidence handling data accurately and securely, including spotting gaps in data integrity
- A proactive mindset - able to identify problems and support solution-focused thinking.
- Flexibility to meet operational needs (shifts may start from 7:30am and finish as late as 8:30pm)
Additional information:
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Executive Officer in Fareham employer: Public Sector Resourcing
Homes England is an exceptional employer, offering a unique opportunity to contribute to the National Housing Bank initiative aimed at enhancing housing delivery across England. With a strong focus on employee development and a collaborative work culture, team members are encouraged to grow their skills in real estate finance while making a meaningful impact in the community. The hybrid working model provides flexibility, allowing for a balanced work-life integration in a supportive environment dedicated to innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Officer in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Public Sector Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Public Sector Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Executive Officer in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Public Sector Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Public Sector Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Public Sector Resourcing!
How to prepare for a job interview at Public Sector Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
