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- Tasks: Support claim managers by managing caseloads and compiling claim files with attention to detail.
- Company: Join the Infected Blood Compensation Authority, dedicated to providing justice for those affected by the infected blood scandal.
- Benefits: Enjoy a hybrid work model with 3 days in the office and flexible remote work options.
- Why this job: Make a real impact by helping individuals receive the compensation they deserve in a supportive environment.
- Qualifications: Experience in document management and strong computer skills are essential; adaptability is key.
- Other info: We welcome applications from candidates with disabilities and veterans, ensuring inclusivity in our hiring process.
On behalf of the Infected Blood Compensation Authority (Cabinet Office), we are looking for 14 Claim Support Officers for a 3 months contract Hybrid - Newcastle (3 days a week in the office and the rest from home). In recognition of the hurt caused by the infected blood scandal and highlighted by the Infected Blood Inquiry (IBI), the government has accepted the moral case for a compensation scheme to pay compensation to those infected and affected.
The Infected Blood Compensation Authority will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.
This is an exciting opportunity to help shape the organisation and develop the compensation service, working with operations and data teams as part of a multi-functional team. You will be working with uncertainty and ambiguity as we build our service, which will require adaptability, an innovative mindset, resilience, and a keen eye for detail. We want you to shape how IBCA will deliver justice and an excellent service for those wishing to claim compensation. Our service will have the claimant at the heart of everything we do.
As a Claim Support Officer, your main responsibilities will be to:
- Manage an allocated caseload ensuring that work is progressed to a high quality;
- Gather and review evidence on behalf of the claim managers to compile claim files, supporting them to work as efficiently as possible, while taking responsibility for own quality and working in accordance with our guidance and internal quality model;
- Communicate professionally with individuals external to the organisation via a multi-channel service, building trusting relationships;
- Work to tight timescales and adapt to requests from service users and IBCA employees to meet shared goals;
- Support the re-examination of claims where a customer requests an internal review to ensure they have been correctly decided on in accordance with IBCA policies and procedures, and also be responsible for preparing cases for His Majesty's Courts and Tribunal Service where the customer wishes to appeal an IBCA decision.
Essential:
- Experience of reviewing, searching, retrieving and transferring documents and records safely, in compliance with organisational/regulatory standards.
- Demonstrate competent computer skills, including navigating document management systems.
- Undertake searches across different systems to retrieve digital records and review large amounts of information.
- Comfortable working in a fast-paced environment, with the ability to manage multiple tasks simultaneously, adapt quickly to changing priorities, and maintain a high level of accuracy under pressure.
Desirable:
- Demonstrate competent computer skills, including navigating document management systems.
- Undertake searches across different systems to retrieve digital records and review large amounts of information.
Disability Confident: As a member of the Disability Confident Scheme, IBCA guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Armed Forces Covenant: IBCA guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
Please be aware that this role can only be worked within the UK and not overseas.
In applying for this role, you acknowledge the following: "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such, the payment to the intermediary and your income resulting from this contract will be different."
Claim Support Officer employer: Public Sector Resourcing
Contact Detail:
Public Sector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claim Support Officer
✨Tip Number 1
Familiarise yourself with the Infected Blood Compensation Authority and its mission. Understanding the context of the role will help you demonstrate your passion for supporting those affected by the infected blood scandal during interviews.
✨Tip Number 2
Highlight your adaptability and resilience in previous roles. Be ready to share specific examples of how you've successfully managed multiple tasks under pressure, as this is crucial for the Claim Support Officer position.
✨Tip Number 3
Prepare to discuss your experience with document management systems and data retrieval. Being able to articulate your technical skills and how they relate to the responsibilities of the role will set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, especially in a professional context. Since you'll be interacting with claimants and external parties, showcasing your ability to build trusting relationships will be key during the interview process.
We think you need these skills to ace Claim Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Claim Support Officer. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise any previous experience you have in managing caseloads, reviewing documents, or working in fast-paced environments. Use specific examples to demonstrate your ability to handle multiple tasks and maintain accuracy under pressure.
Showcase Communication Skills: Since the role involves communicating with individuals outside the organisation, make sure to highlight your professional communication skills. Provide examples of how you've built trusting relationships in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this position. Use keywords from the job description and ensure that your documents reflect your adaptability, innovative mindset, and attention to detail, which are crucial for this role.
How to prepare for a job interview at Public Sector Resourcing
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claim Support Officer. Familiarise yourself with the Infected Blood Compensation Authority's mission and how your role contributes to helping those affected by the infected blood scandal.
✨Showcase Your Adaptability
Since the job involves working in an environment filled with uncertainty and ambiguity, be prepared to discuss examples from your past where you've successfully adapted to changing priorities or handled multiple tasks simultaneously.
✨Demonstrate Attention to Detail
Highlight your ability to manage a caseload with a keen eye for detail. Prepare to discuss specific instances where your attention to detail has positively impacted your work, especially in reviewing documents and compiling claim files.
✨Communicate Effectively
As communication is key in this role, practice articulating your thoughts clearly and professionally. Be ready to provide examples of how you've built trusting relationships with clients or colleagues in previous roles.
