Admin Officer
Location: Quay House, Peterborough, PE2 8YY
Working Days / Hours: 37 hours Monday - Friday
(Fully office-based initially, with hybrid working available once fully trained)
Working Pattern: 9:00am - 5:00pm
Pay Rate: £16.01 per hour
If you're organised, confident with IT, and motivated by delivering accurate customer support, this is a great opportunity to join our Client in a fully office-based role in Peterborough. You'll be trained to examine online passport applications, resolve queries, and help ensure each application meets the required standards.
What you'll be doing:
- Examine online passport applications to determine nationality and identity, following policy, procedures, and legislation
- Resolve queries as they arise and provide effective, timely customer care to internal and external customers
- Interact with customers when required, meeting the appropriate standards set out in guidance and instruction
- Review online documentation and evidence to spot potentially fraudulent applications, in line with fraud awareness training and the counter-fraud approach
- Develop and maintain knowledge of relevant legislation, policy, procedure, and security guidelines to complete work accurately
- Use IT systems and Microsoft Office tools to support day-to-day processing and documentation
What you'll bring:
- Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) NVQ Business Administration Level 2 (or suitable clerical experience) Experience using IT systems confidently
- Strong administrative capability and a good working knowledge of Microsoft Office (including good document-handling and accuracy)
- Clear communication skills, both oral and written
- The ability to learn and follow guidance carefully, including working within security and best-practice expectations
- A careful, security-conscious mindset when reviewing evidence and identifying potential fraud
Additional information:
- Training: 6 weeks roughly on site (including 5 days of classroom training-dates TBC). Availability during training is required
- After training: Flexi working may be available, as long as core hours are logged (main hours: 10:00am-3:00pm)
- Assignment length: 12 months after the agreed start date, with extension potential
- Start date: ASAP
If you're successful in your application a Counter Terrorism Check will be required as part of the on-boarding checks with Brook Street.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer employer: Public Sector Resourcing
Homes England is an exceptional employer, offering a unique opportunity to contribute to the National Housing Bank initiative aimed at enhancing housing delivery across England. With a strong focus on employee development and a collaborative work culture, team members are encouraged to grow their skills in real estate finance while making a meaningful impact in the community. The hybrid working model provides flexibility, allowing for a balanced work-life integration in a supportive environment dedicated to innovation and excellence.
