At a Glance
- Tasks: Support IT projects, manage device setups, and troubleshoot technical issues.
- Company: Cabinet Office, a key player in government IT services.
- Benefits: Competitive pay, hands-on experience, and a chance to work on impactful projects.
- Other info: Onsite role in London with opportunities for career growth.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience with Windows, Mac, and mobile devices; strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of the Cabinet Office, we are looking for a 1st and 2nd Line Technical Support Engineer (Inside IR35) for a 3‑Month contract based onsite in London. An active SC Clearance is an essential requirement; candidates must be willing and eligible to undergo checks. Preference may be given to those who meet all essential criteria and hold active clearance.
Responsibilities
- Support the delivery of small, medium, and large projects, manage smaller projects, and transition into Live Service.
- Build Windows and Mac OS laptops, Android and Apple Mobile Phones, create login accounts, schedule deployments, deliver remote and classroom training, and support users.
- Install active infrastructure components (e.g., switches, routers) and present IT services to end‑user desktops.
- Manage rapid delivery of business unit moves for high profile stakeholders, survey office space, decommission IT from vacated buildings, and install IT in new locations, covering infrastructure/cabling, Audio Visual and Video Conferencing (AV/VC), printing, and desktop devices.
- Understand standard IT technologies and deliver high‑quality service.
- Identify problems, analyse and propose solutions, take ownership of problems, and proactively resolve technical issues, ensuring business requirements are met by troubleshooting, diagnosing, or escalating faults as appropriate.
- Escalate unresolved issues to the appropriate internal teams via the Delivery Operations Managers following standard procedures.
- Produce and maintain accurate documentation, share knowledge, and support the team to fulfil its objectives.
Skills and Experience
- Proven experience building and supporting devices Windows, MacBook, Android phones, and other Apple devices, and direct experience with device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple’s Management Framework (JAMF), and Airwatch (Workspace ONE).
- Install active infrastructure components (e.g., switches, routers) and possess network connectivity skills required to present IT services to end‑user desktops.
- Support AV/VC, including troubleshooting and managing fault resolutions.
- Demonstrate good customer service and relationship management; identify stakeholder needs using evidence and a range of communication skills.
- Experience working in a project environment and delivering deskside IT installation.
- Work independently as well as part of a team, share and transfer knowledge within a team by updating and creating new guidance, and provide support until projects are transitioned to Live Service.
- Proactively take ownership of problems and solve complex logical faults to resolution.
Please be aware that this role can only be worked within the UK and not overseas.
Technical Support Engineer employer: Public Sector Resourcing, managed by AMS
The Cabinet Office offers a dynamic and supportive work environment for Technical Support Engineers, where you can thrive in a culture that values collaboration and innovation. With opportunities for professional growth through hands-on project management and training, employees are empowered to develop their skills while contributing to impactful government initiatives. Located in London, the role provides a unique chance to engage with high-profile stakeholders and work on diverse IT projects, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Public Sector Resourcing, managed by AMS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Public Sector Resourcing, managed by AMS.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Public Sector Resourcing, managed by AMS. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Public Sector Resourcing, managed by AMS.
How to prepare for a job interview at Public Sector Resourcing, managed by AMS
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Public Sector Resourcing, managed by AMS's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Public Sector Resourcing, managed by AMS offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
