At a Glance
- Tasks: Manage and resolve complaints about schools, ensuring timely and thorough responses.
- Company: Ofsted, a key player in education oversight and improvement.
- Benefits: Hybrid working model, training provided, and valuable experience in public service.
- Other info: 6-month contract with opportunities for professional growth.
- Why this job: Make a difference in education by helping to resolve important issues.
- Qualifications: Strong communication skills and a passion for education.
The predicted salary is between 30000 - 40000 £ per year.
On behalf of Ofsted, we are looking for Complaints Case Manager x2 (Inside IR35) for a 6 month contract which starts with training which is up to 6 weeks in the Manchester office for the full 5 day week. After training, it is a hybrid role with 3 days in the office.
The Complaints about Schools team is responsible for ensuring complaints about schools are considered and responded to in a timely, rigorous manner.
Complaints Case Manager in Manchester employer: Public Sector Resourcing CWS
As a Complaints Case Manager with Ofsted, you will be part of a dedicated team that values integrity and excellence in education oversight. Our Manchester office fosters a collaborative work culture, offering robust training and hybrid working arrangements that promote work-life balance. With opportunities for professional development and a commitment to making a meaningful impact in the education sector, Ofsted is an exceptional employer for those seeking rewarding and purposeful employment.
Contact Details:
Public Sector Resourcing CWS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Case Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ofsted on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints management. We should also think of examples from our past experiences that showcase our problem-solving skills and ability to handle sensitive situations.
✨Tip Number 3
Showcase your passion for education and advocacy during interviews. We want to convey that we care about making a difference in the lives of students and parents, which is key for a role like Complaints Case Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you stand out.
We think you need these skills to ace Complaints Case Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Case Manager role. Highlight your relevant experience and skills that match the job description, so we can see how you fit right in with our team.
Showcase Your Communication Skills:As a Complaints Case Manager, strong communication is key. Use your application to demonstrate your ability to articulate thoughts clearly and concisely. We want to see examples of how you've effectively handled complaints or resolved issues in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon and get straight to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Public Sector Resourcing CWS
✨Know Your Stuff
Make sure you understand the role of a Complaints Case Manager and what Ofsted does. Brush up on the complaints process, especially in an educational context. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your ability to handle complaints effectively. Think about times when you resolved conflicts or managed difficult situations, as these will be key in this role.
✨Ask Smart Questions
Come prepared with questions about the team dynamics and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide more relevant answers and demonstrate your communication skills, which are crucial for a Complaints Case Manager.
