At a Glance
- Tasks: Lead engagement programmes to connect communities with local energy initiatives.
- Company: GBE Local, dedicated to making local energy work for communities.
- Benefits: Competitive salary, performance bonuses, 38 days leave, and flexible working.
- Other info: Join a supportive team focused on inclusivity and professional growth.
- Why this job: Make a real difference in communities while shaping the future of energy.
- Qualifications: Experience in designing engagement programmes and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Aberdeen - Hybrid
Reporting to: Head of Local Energy Strategy
Number of Roles Available: 3
About the Role:
GBE Local exists to make local energy work to deliver real value and lasting benefit for communities and places across the country. The voice and needs of those communities aren’t an input to our work: they are the foundation of it.
We are recruiting a small team of Customer Engagement Managers, who will be responsible for building the relationships, insight and evidence that keep everything GBE Local builds and delivers genuinely connected to the people it’s meant to serve.
You will lead a small team responsible for GBE Local’s engagement function, working across a wide landscape: community energy groups, local authorities, charities, businesses, developers, innovators, citizens and energy system leaders - designing qualitative and quantitative engagement programmes that reach the right people, capturing what you learn with rigour, and translating insight into better strategy, products and outcomes. You will work closely with colleagues across the organisation, making sure the needs of communities, including those at greatest risk of being left behind by the energy transition, are reflected in everything GBE Local builds and delivers.
Key Responsibilities:
- Design and delivery of engagement programmes
- Lead the development and implementation of customer engagement programmes to include community energy groups, local authorities, charities, SMEs, developers, energy sector, innovators, consumer organisations - and citizens.
- Build and maintain trusted relationships across a diverse stakeholder landscape, ensuring voices from across regions, sectors and socioeconomic groups inform GBE Local’s work.
- Embed dynamic processes to ensure qualitative insights are systematically captured, analysed, shared and actioned, feeding directly into GBE Local’s strategy, product development and monitoring and evaluation.
- Translate qualitative and quantitative engagement findings into clear recommendations, options, and implications for decision makers across the organisation.
- Embed just transition principles across GBE Local’s engagement work, ensuring programmes actively reach communities at risk of being left behind by the energy transition and that their needs are reflected in investment and delivery decisions.
Support for product and service development:
- Partner with teams across GBE Local to design and run bespoke engagement, co-creation and user experience programmes for specific products, services, projects and delivery functions.
- Contribute to the development of tools, methodologies and frameworks that strengthen evidence driven service design.
- Manage programme plans, risks, supplier relationships and evaluation activities to ensure high quality delivery.
- Work with Communications, External Affairs and Policy colleagues to ensure engagement is transparent, accessible and aligned with GBE’s broader narrative.
Qualifications and Experience:
Essential:
- Strong, demonstrated track record in designing and delivering effective engagement programmes involving multiple stakeholder groups.
- Deep expertise in engagement methods, including co-design, participatory approaches, surveys and more novel methodologies.
- Experience with stakeholder mapping and prioritisation.
- Outstanding facilitation and communication skills, with confidence leading high profile or complex sessions and relationships across varied audiences.
- Clear understanding of the role of engagement in supporting a just transition.
- Proven ability to translate customer insights into actionable recommendations for strategy, product development or policy.
- Strong organisational, governance, risk management and stakeholder management skills.
Desirable:
- Understanding of stakeholder mapping, insight generation tools and digital engagement platforms.
- Postgraduate or equivalent qualification in qualitative research methods, participation, or social research.
- Established networks within the local, public, community and adjacent energy sectors.
- Experience with product development, innovation processes, and user experience methods.
- Familiarity with local government, devolution and place based delivery structures.
What We Offer:
- Competitive base salary
- Performance-related bonus scheme
- Excellent pension scheme
- 4x salary life assurance
- Group income protection
- 38 days annual leave
- Flexible working arrangements
- Ongoing professional development and training
- Supportive, inclusive working environment
How to Apply:
For further information please contact: Caoimhe McCullagh, Principal Sourcing Specialist
Application Close Date: 30th July
Customer Engagement Manager in Fraserburgh employer: Public Sector Resourcing CWS
Great British Energy - Nuclear is an exceptional employer, offering a dynamic and inclusive work culture that prioritises collaboration, trust, and innovation. With a strong focus on employee growth and development, team members are encouraged to engage in meaningful projects that contribute to the UK's energy security and net-zero goals. Located in Warrington or London, the hybrid working model allows for flexibility while being part of a pioneering organisation at the forefront of nuclear technology advancement.
Contact Details:
Public Sector Resourcing CWS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Manager in Fraserburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Public Sector Resourcing CWS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Public Sector Resourcing CWS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Manager in Fraserburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Public Sector Resourcing CWS:Your cover letter is your chance to shine! Tell us why you want to work at Public Sector Resourcing CWS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Public Sector Resourcing CWS!
How to prepare for a job interview at Public Sector Resourcing CWS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
