At a Glance
- Tasks: Manage and resolve complaints about schools, ensuring timely and effective responses.
- Company: Ofsted, a key player in education oversight with a commitment to quality.
- Benefits: Hybrid work model, training opportunities, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real difference in education by helping resolve important issues.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
The predicted salary is between 30000 - 40000 £ per year.
On behalf of Ofsted, we are looking for Complaints Case Manager x2 (Inside IR35) for a 6 month contract which starts with training which is up to 6 weeks in the Manchester office for the full 5 day week then its a hybrid role so is then 3 days in the office. The Complaints about Schools team is responsible for ensuring complaints about schools are considered and responded to in a timely, rigorous and effective way. The team provides advice and guidance on complaints handling to the regions. The post holder will assess, prioritise, process, monitor, track and close complaints. This includes direct communication with internal and external stakeholders.
As a Complaints Case Manager, your main responsibilities will be:
- Recommending/deciding on the appropriate course of action following the receipt of a complaint, including other complaints-related correspondence; supporting other team members to do the same.
- Working with regional administration teams to progress complaints quickly by gaining decisions from senior inspection colleagues.
- Working across Applications Regulatory and Contact to ensure the end-to-end complaints process functions seamlessly and so to provide optimum customer service to complainants.
- Quality assurance of your own and others work to ensure that high standards are consistently achieved through the way in which the team's functions are carried out.
Complaints Case Manager employer: Public Sector Resourcing CWS
Ofsted is an exceptional employer that values its employees by providing a supportive work culture and opportunities for professional growth. Located in Manchester, the role of Complaints Case Manager offers a hybrid working model, allowing for flexibility while ensuring a collaborative environment during in-office training. With a focus on meaningful work and a commitment to high standards, Ofsted empowers its team members to make a real difference in the education sector.
Contact Details:
Public Sector Resourcing CWS Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Case Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ofsted on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling. We should be ready to showcase our problem-solving skills and how we handle tough situations. Role-play with a mate if you can!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure we articulate our thoughts clearly and confidently. Remember, as a Complaints Case Manager, effective communication is key to resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you ace the process.
We think you need these skills to ace Complaints Case Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Case Manager role. Highlight your relevant experience in complaints handling and any skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves direct communication with stakeholders, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and provide examples of how you've effectively communicated in previous roles.
Highlight Your Problem-Solving Abilities:As a Complaints Case Manager, you'll need to assess and prioritise complaints effectively. In your application, share specific instances where you've successfully resolved issues or improved processes. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Public Sector Resourcing CWS
✨Know Your Stuff
Make sure you understand the complaints process and how it relates to schools. Familiarise yourself with Ofsted's guidelines and recent changes in regulations. This will show that you're not just interested in the role, but that you’re also proactive about understanding the context.
✨Showcase Your Communication Skills
As a Complaints Case Manager, you'll be dealing with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. Think about times when you had to explain complex information clearly or resolve conflicts.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you assessed and prioritised issues, particularly in a fast-paced environment. Highlight your approach to decision-making and how you ensure that complaints are handled efficiently and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the training process, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
