Temporary Accommodation Housing Officer

Job Title: Temporary Accommodation Housing Officer Location: Camden, North London (Hybrid / On-Site as Required) Contract Type: Full-Time, Ongoing Hours: 36 hours per week Hourly Rate: £21.90 per hour Job Overview We are seeking a proactive and customer-focused Temporary Accommodation Housing Officer to support the management of a growing and diverse property portfolio. This includes council-owned units, leased properties, hostels, and nightly paid accommodation both within and outside the borough. The successful candidate will play a key role in delivering a high-quality, responsive housing management service to households placed in temporary accommodation, ensuring properties are well-maintained, compliant with health and safety standards, and conducive to tenancy sustainment. Key Responsibilities * Deliver a proactive and supportive housing management service to households residing in temporary accommodation. * Conduct regular property inspections to ensure all units are safe, well-maintained, and meet Health & Housing Safety Rating Standards (HHSRS). * Work closely with landlords, property providers, and contractors to build strong relationships and ensure timely resolution of repair issues. * Support residents in applying for Housing Benefit, setting up rent accounts, and ensuring rent is collected efficiently. * Monitor rent accounts, follow up on arrears, and take appropriate action where necessary. * Manage tenancy-related issues including breaches of licence or tenancy conditions, complaints, and safeguarding concerns. * Promote tenancy sustainment by identifying support needs and signposting to relevant internal and external support services. * Maintain accurate records of all interactions, property visits, and tenancy actions using housing management systems. * Assist in the procurement and onboarding of new temporary accommodation units as needed. * Work collaboratively with internal departments such as Homelessness Prevention, Repairs, Legal, and Finance teams. Key Requirements * Experience in housing management, particularly within temporary accommodation or homelessness services. * Strong understanding of housing legislation, safeguarding, and tenancy/licence enforcement. * Knowledge of Housing Benefit processes and rent collection procedures. * Excellent communication and interpersonal skills with a customer-first mindset. * Ability to work independently, manage a busy caseload, and resolve complex issues. * A commitment to equality, diversity, and delivering services that meet the needs of vulnerable households. * Strong IT skills and experience using housing management systems. Why Join? This is an exciting opportunity to join a passionate team committed to supporting some of Camden’s most vulnerable residents. You’ll be at the heart of a borough that values innovation, inclusion, and community-focused service delivery. To Apply: Please submit your CV and cover letter detailing your relevant experience and availability