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- Tasks: Monitor rent accounts, prevent arrears, and recover outstanding debts while supporting tenants.
- Company: Join a dedicated team focused on housing and tenant support in Sutton.
- Benefits: Enjoy a hybrid work model with flexible hours and competitive pay.
- Why this job: Make a real impact by helping tenants manage their finances and maintain their homes.
- Qualifications: Experience in rent collection or debt recovery is essential; strong communication skills are a must.
- Other info: This is a full-time temporary role with immediate start available.
Location: Sutton (hybrid role, once a week attendance to the office)
Salary: £18.33/h
Job Type: Full time temporary ongoing contract
Closing Date: 21.03.2025
About the Role: Our client is seeking a dedicated and detail-oriented Rent Arrears and Recovery Officer to join their team. In this role, you will be responsible for monitoring rent accounts, preventing arrears, and taking action to recover outstanding debts. You will work closely with tenants, landlords, and internal teams to ensure rent payments are made on time while providing support to those experiencing financial difficulties.
Key Responsibilities:
- Monitor and manage rent arrears cases, ensuring prompt and effective recovery actions.
- Contact tenants via phone, email, and letters regarding overdue payments.
- Negotiate payment plans with tenants in financial difficulty while adhering to company policies.
- Issue formal notices and escalate cases to legal proceedings if necessary.
- Conduct regular account audits and update records accurately.
- Provide advice and support to tenants regarding financial assistance and budgeting.
- Work collaboratively with housing officers, legal teams, and external agencies.
- Prepare reports and maintain accurate documentation of recovery actions taken.
Skills & Experience Required:
- Previous experience in rent collection, debt recovery, or a similar role.
- Strong knowledge of housing laws, rent recovery processes, and legal procedures.
- Excellent negotiation and communication skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and housing management systems.
- A good understanding of welfare benefits and financial support options is desirable.
The closing date for this position is 21/03/2025, with the expectation of a candidate starting immediately prior to pre-employment checks.
If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CVs will be shortlisted as received with successful candidates being contacted.
Rent Arrears Recovery Officer employer: Public Sector Recruitment
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Arrears Recovery Officer
✨Tip Number 1
Familiarise yourself with housing laws and rent recovery processes. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your negotiation skills. Since you'll be dealing with tenants in financial difficulty, being able to communicate effectively and empathetically is crucial. Role-play scenarios with a friend to refine your approach.
✨Tip Number 3
Network with professionals in the housing sector. Attend local events or join online forums to connect with others in similar roles. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 4
Prepare for potential interview questions related to handling difficult conversations. Think of examples from your past experiences where you successfully managed challenging situations, as this will showcase your problem-solving abilities.
We think you need these skills to ace Rent Arrears Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in rent collection or debt recovery. Emphasise your skills in negotiation and communication, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the requirements of the Rent Arrears Recovery Officer position.
Showcase Relevant Skills: In your application, clearly demonstrate your knowledge of housing laws and rent recovery processes. Mention any experience you have with financial assistance and budgeting support for tenants.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Public Sector Recruitment
✨Know Your Stuff
Familiarise yourself with housing laws and rent recovery processes. Being able to discuss these topics confidently will show your potential employer that you are well-prepared and knowledgeable about the role.
✨Show Empathy
As a Rent Arrears Recovery Officer, you'll be dealing with tenants who may be in difficult financial situations. Demonstrating empathy during the interview can highlight your ability to handle sensitive conversations professionally.
✨Prepare for Role-Play Scenarios
You might be asked to role-play a conversation with a tenant regarding overdue payments. Practising how to negotiate payment plans and handle objections can help you feel more confident during this part of the interview.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully communicated with clients or colleagues in the past, especially in challenging situations.
