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- Tasks: Manage parking debt cases and complaints while ensuring excellent customer service.
- Company: Join a dedicated team focused on fair parking enforcement and community impact.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Experience in parking enforcement or debt recovery, with strong communication skills.
- Other info: Fast-paced environment with opportunities to mentor new staff and handle complex cases.
The predicted salary is between 30000 - 42000 £ per year.
One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. This is a vital role supporting fair and effective parking enforcement, contributing to our Climate Change, Air Quality and Streets for People strategies.
Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traffic Enforcement Centre (TEC), courts, contractors, and internal teams to deliver excellent customer service.
Key Responsibilities- Investigate and respond to parking debt correspondence, complaints, member enquiries and late-stage PCN appeals
- Prepare and submit documentation to the Traffic Enforcement Centre (TEC) and county courts
- Attend adjudication hearings and prepare proofs of evidence
- Monitor and reconcile parking income and Enforcement Agent performance
- Handle customer enquiries via phone and email in a specialist parking service environment
- Identify trends and escalate complex or recurring issues to management
- Ensure compliance with legislation, KPIs, council procedures and quality standards
- Authorise PCN cancellations and refunds where appropriate
- Support and mentor new staff on parking policies and processes
- Manage your own workload effectively in a fast-paced environment
You will bring strong knowledge of parking enforcement processes with excellent communication and investigation skills.
Essential / Desirable:- Experience in parking enforcement, PCN appeals, or debt recovery (local authority preferred)
- Knowledge of civil parking legislation and adjudication processes
- Strong written and verbal communication skills
- Experience handling formal correspondence and complex casework
- Ability to analyse data and use back-office systems
- Confident working with contractors and internal stakeholders
- Strong customer service and conflict resolution skills
- GCSE Maths & English (or equivalent experience)
Please apply now and shortlisted candidate will be contacted.
Parking Department and Complaints Officer employer: Public Sector Recruitment
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Department and Complaints Officer
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can show how your skills align with their mission, especially in areas like climate change and customer service.
✨Tip Number 2
Practice common interview questions related to parking enforcement and complaints handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some insightful questions to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email! It’s a great way to reiterate your enthusiasm for the position and keep you fresh in their minds.
We think you need these skills to ace Parking Department and Complaints Officer
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Parking Debt & Complaints Officer role involves. Dive into the job description and highlight key responsibilities and skills. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic application! Use specific examples from your past experiences that relate to parking enforcement, customer service, or complaint handling. This shows us you’re genuinely interested and have the right skills for the job.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to read and to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Public Sector Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of parking enforcement processes and civil parking legislation. Familiarise yourself with common complaints and PCN appeals, as well as the role's responsibilities. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully handled complaints or complex casework. Practising how you articulate your thoughts can make a big difference in how you come across during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations related to parking debt cases or customer complaints. Having a structured approach to these scenarios will help you stand out as a candidate who can think on their feet.
✨Demonstrate Your Team Spirit
This role requires collaboration with various stakeholders, so be ready to discuss your experience working in teams. Highlight instances where you've supported or mentored colleagues, as well as how you’ve contributed to achieving team goals. This shows that you’re not just a lone wolf but someone who values teamwork.
