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- Tasks: Manage parking debt cases and complaints while ensuring excellent customer service.
- Company: Join a dedicated team focused on fair parking enforcement and community strategies.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Strong communication skills and knowledge of parking enforcement processes required.
- Other info: Supportive team culture with mentoring opportunities for new staff.
The predicted salary is between 36000 - 60000 £ per year.
One of our client’s is seeking a dedicated and detail-oriented Parking Debt & Complaints Officer to join their Parking and Network Management team. This is a vital role supporting fair and effective parking enforcement, contributing to our Climate Change, Air Quality and Streets for People strategies.
Successful candidate will manage complex parking debt cases, complaints, and late-stage PCN appeals, working closely with Enforcement Agents, the Traffic Enforcement Centre (TEC), courts, contractors, and internal teams to deliver excellent customer service.
Key Responsibilities- Investigate and respond to parking debt correspondence, complaints, member enquiries and late-stage PCN appeals
- Prepare and submit documentation to the Traffic Enforcement Centre (TEC) and county courts
- Attend adjudication hearings and prepare proofs of evidence
- Monitor and reconcile parking income and Enforcement Agent performance
- Handle customer enquiries via phone and email in a specialist parking service environment
- Identify trends and escalate complex or recurring issues to management
- Ensure compliance with legislation, KPIs, council procedures and quality standards
- Authorise PCN cancellations and refunds where appropriate
- Support and mentor new staff on parking policies and processes
- Manage your own workload effectively in a fast-paced environment
You will bring strong knowledge of parking enforcement processes with excellent communication and investigation skills.
Essential / Desirable:- Experience in parking enforcement, PCN appeals, or debt recovery (local authority preferred)
- Knowledge of civil parking legislation and adjudication processes
- Strong written and verbal communication skills
- Experience handling formal correspondence and complex casework
- Ability to analyse data and use back-office systems
- Confident working with contractors and internal stakeholders
- Strong customer service and conflict resolution skills
- GCSE Maths & English (or equivalent experience)
Please apply now and shortlisted candidate will be contacted.
Parking Department and Complaints Officer in London employer: Public Sector Recruitment
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Department and Complaints Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the parking enforcement field on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of civil parking legislation and adjudication processes. We suggest practising common interview questions related to customer service and conflict resolution, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We’re always on the lookout for passionate candidates who are ready to tackle complex parking debt cases and complaints head-on.
We think you need these skills to ace Parking Department and Complaints Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in parking enforcement and complaint handling. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of correspondence and customer interaction, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can manage complex cases effectively. Share examples in your application where you’ve successfully resolved issues or improved processes, especially in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Public Sector Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of parking enforcement processes and civil parking legislation. Familiarise yourself with common PCN appeals and the role of the Traffic Enforcement Centre. This will show that you're not just interested in the job, but that you understand the intricacies involved.
✨Show Off Your Communication Skills
Since this role involves a lot of correspondence and customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've handled complex complaints or difficult conversations in the past. This will demonstrate your strong communication and conflict resolution skills.
✨Be Ready for Case Studies
Expect to discuss specific scenarios related to parking debt cases or complaints during the interview. Think about how you would approach these situations, what steps you would take, and how you would ensure compliance with legislation and quality standards. This will highlight your problem-solving abilities.
✨Demonstrate Your Team Spirit
This role requires collaboration with various stakeholders, so be prepared to talk about your experience working in teams. Share examples of how you've supported or mentored colleagues in the past, as well as how you manage your workload in a fast-paced environment. This will show that you're a team player who can thrive under pressure.
