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- Tasks: Provide top-notch customer support and handle calls efficiently in a dynamic environment.
- Company: Join a caring team in the Care & Wellbeing Hub, making a difference every day.
- Benefits: Earn £12.76 per hour with flexible shifts and valuable experience in social care.
- Why this job: Be part of a supportive team and help customers navigate their care needs.
- Qualifications: Previous call handling experience and strong communication skills are essential.
- Other info: Immediate start available; perfect for students looking for part-time work.
The predicted salary is between 12 - 13 £ per hour.
We are looking for Customer Service Officers for a temp to perm position in Lincoln area to start immediately.
Rate: £12.76 per hour
Hours: 20 hours per week - Shift work, candidate needs to be available to work between 5.30 pm and 8 am (overnight) Monday to Thursday and Friday to Monday
Contract: Office based
Successful candidates will work within the Care & Wellbeing Hub and will provide helpful, professional & efficient contact handling experience for customers across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.
The main purpose of the role:
- Providing telephone support to customers
- Using social care knowledge and judgement ensuring all contacts are dealt with in accordance with relevant legislation, policies, and procedures (e.g., the care act / signs of safety framework and safeguarding) and keep up to date with legislation changes as required.
- Processing contacts and/or signposting customers; utilizing all available knowledge via service specific IT systems and service scripting as detailed on the CRM system.
- Identifying and prioritizing urgent contacts and responding appropriately without delay following the correct process for the Service.
- Ensuring knowledge is kept up to date by utilizing the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
Experience / Requirements:
- Experience working as a call handler
- Excellent communication skills (verbal and written)
- Ability to work under pressure
- Flexible to work on various shifts
- Experience working within social care function
- Customer Service qualifications
The closing date for this position is 02/01/2026, with the expectation of a candidate starting immediately. If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CVs will be shortlisted as received with successful candidates being contacted.
Customer Service Officer in Lincolnshire employer: Public Sector Recruitment
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Lincolnshire
✨Tip Number 1
Make sure you know the ins and outs of the role before you step into that interview. Brush up on your social care knowledge and be ready to discuss how you can provide a top-notch customer service experience.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or face-to-face, being able to convey your thoughts clearly is key. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Flexibility is crucial for this role, so be prepared to talk about your availability during the interview. Show them you’re ready to tackle those overnight shifts and adapt to the needs of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Officer in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant social care knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your call handling experience!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before sending it off!
Highlight Flexibility: This position requires shift work, so let us know about your availability. If you can work those overnight shifts, make it clear in your application. We appreciate candidates who are flexible and ready to jump in!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Public Sector Recruitment
✨Know Your Stuff
Make sure you brush up on your social care knowledge and the relevant legislation like the Care Act. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities involved.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. You might want to prepare some examples of how you've handled difficult calls or provided excellent service in the past.
✨Be Ready for Shift Work
Understand the shift patterns and be prepared to discuss your availability. Showing flexibility and a willingness to work during the required hours can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to prioritise urgent contacts or handle pressure effectively. Be ready to share these experiences during the interview to highlight your ability to think on your feet and respond appropriately.
