At a Glance
- Tasks: Handle emergency calls and provide vital support for social care services.
- Company: Lincolnshire County Council, dedicated to serving the community.
- Benefits: Flexible shifts, comprehensive training, and a chance to make a real difference.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Join a fast-paced team and help people in need during critical moments.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Customer Service Centre, Lancaster House, Lincoln
20 hours, 12 weeks
Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity
We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.
As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries. If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!
About you
To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!
Where will I work?
Our offices are based in Lincoln City Centre at Lancaster House.
What hours will I work?
Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
What training will I be given?
You will be given a full Induction and relevant training aligned to your role and ongoing development.
Customer Service Advisor Out of Hours in Lincoln employer: Public Sector Recruitment
Join our dedicated team at the Customer Service Centre in Lincoln, where you will play a vital role in supporting the community through our Out of Hours service. We offer a supportive work culture that values flexibility and personal growth, with comprehensive training to enhance your skills in a fast-paced environment. Enjoy the unique opportunity to make a meaningful impact on people's lives while working in a central location that fosters collaboration and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Out of Hours in Lincoln
✨Tip Number 1
Get to know the company! Research Lincolnshire County Council and their services. Understanding their mission and values will help you connect during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive calls, role-play scenarios with friends or family. This will help you feel more confident when handling real-life situations.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working odd hours, so highlight your willingness to work evenings, weekends, and overnight shifts. Show them you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor Out of Hours in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and experience. We want to see how you can handle sensitive situations, so share examples that showcase your ability to communicate effectively.
Show Your Flexibility:Since the role involves working evenings, weekends, and overnight shifts, let us know about your availability. Being upfront about your flexibility will help us understand how you fit into our Out of Hours team.
Highlight IT Skills:Good IT skills are essential for this role, so don’t forget to mention your proficiency with Microsoft Office and Windows. If you have any specific examples of using these tools in a customer service context, include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Public Sector Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor in the Out of Hours team. Familiarise yourself with the types of calls you might handle, especially those related to sensitive social care issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be dealing with emergency calls from various professionals and the public, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will reassure them that you can handle sensitive information with care and professionalism.
✨Flexibility is Key
Given the shift patterns, emphasise your flexibility and willingness to work evenings, weekends, and overnight shifts. Be ready to discuss your availability and any previous experience you have working unconventional hours. This shows that you're committed and ready to meet the demands of the job.
✨Brush Up on IT Skills
As good IT skills are essential for this role, make sure you're comfortable using Microsoft Office and Windows. If you have any specific experiences or projects where you've used these tools, mention them during the interview. This will demonstrate your technical competency and readiness to tackle the job's requirements.
