Planner Scheduler in Islington

Job Title: Repairs Planner / Scheduler Location: North London Contract Type: Temporary ongoing Salary: £18.24/h Hours: Full-time, 36 hours per week About the Role Our clients are seeking an organised, proactive, and customer-focused Repairs Planners / Schedulers to join their Housing Repairs team. You will play a crucial role in ensuring that responsive repairs, maintenance works, and appointments are efficiently scheduled, enabling client\’s operatives to deliver excellent service to residents. Key Responsibilities * Schedule and coordinate day-to-day repairs and maintenance appointments for operatives and contractors * Manage diaries, allocate workloads, and ensure operatives’ time is used effectively * Respond to repair requests from tenants, staff, and partners via phone, email, and internal systems * Prioritise urgent and emergency works in line with service standards * Monitor progress of repairs and update residents on job status * Work closely with supervisors, surveyors, and customer service teams to resolve issues quickly * Ensure data accuracy within housing management and scheduling systems * Provide excellent customer service, maintaining professional and compassionate communication About You We’re looking for someone who: * Has experience in scheduling, planning, coordination, or a fast-paced administrative environment * Communicates clearly and confidently via phone and email * Can multitask and remain calm under pressure * Has strong IT skills and can quickly learn new systems * Works collaboratively and demonstrates a commitment to high-quality customer service * Understands housing repairs or property maintenance (desirable) How to Apply Please submit your CV by hitting the “Apply” button. Shortlisted candidates will be contacted. Closing date: 12/12/2025