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For Companies At a Glance
- Tasks: Assist customers via phone, email, and chat while ensuring satisfaction.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy hybrid work options, comprehensive training, and career progression opportunities.
- Why this job: Be part of a supportive culture where your problem-solving skills shine.
- Qualifications: Strong communication skills; previous experience is a plus but not required.
- Other info: Apply now to kickstart your customer service career!
The predicted salary is between 32000 - 40000 £ per year.
Location: Wymondham – Hybrid after 3 months
Salary: £15.36 per hour
Job Type: Full-time
Are you passionate about helping people and delivering great customer experiences? We’re looking for a friendly, professional, and motivated Customer Service Agent to join one of our client teams.
What You'll Do:
- Handle incoming customer queries via phone, email, and live chat
- Provide accurate information, support, and solutions in a timely manner
- Log and manage customer interactions using our CRM system
- Follow up on issues to ensure resolution and customer satisfaction
- Collaborate with other teams to resolve more complex queries
- Maintain a high level of professionalism and empathy in every interaction
What We're Looking For:
- Excellent communication and interpersonal skills
- Previous experience in a customer service role (desirable, not essential)
- Strong problem-solving abilities and attention to detail
- Ability to remain calm under pressure and manage multiple tasks
- Confident using computers and customer support software
- A team player with a positive, can-do attitude
What We Offer:
- Comprehensive training and ongoing support
- Opportunities for career progression
- Friendly and supportive team culture
- Hybrid working options (reviewed after 3 months)
How to Apply: If you're ready to take the next step in your customer service career, we’d love to hear from you! Click Apply Now or send your CV to Magdalena.
Locations
Customer Service Agent employer: Public Sector Recruitment
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving abilities during the interview, showing that you're ready to handle real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Agent.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our expectations, making you a more appealing candidate.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Agent role. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and delivering excellent customer experiences. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills, attention to detail, and ability to manage multiple tasks. These are key traits the company is looking for in a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Public Sector Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, even if they were not in a formal customer service position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you successfully resolved customer issues. Highlight your thought process and the steps you took to find solutions, as this will showcase your strong problem-solving abilities.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your ability to understand and empathise with customer needs, which is crucial for a Customer Service Agent.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to mention any experience you have with similar software. If you don’t have direct experience, consider researching common CRM tools to show your willingness to learn and adapt.
