At a Glance
- Tasks: Be the first point of contact for emergency calls and provide vital support.
- Company: Lincolnshire County Council, dedicated to serving the community.
- Benefits: Flexible shifts, comprehensive training, and a chance to make a real difference.
- Other info: Work in a supportive team with opportunities for personal growth.
- Why this job: Gain valuable experience in a fast-paced environment while helping those in need.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Customer Service Centre, Lancaster House, Lincoln
20 hours, 12 weeks
Shifts include working overnight (12 midnight until 8am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-08:00.
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Council's Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity:
We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately. As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries. If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!
About you:
To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills. Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT skills with a competency in using Microsoft Office and Windows is also essential!
Where will I work?
Our offices are based in Lincoln City Centre at Lancaster House.
What training will I be given?
You will be given a full Induction and relevant training aligned to your role and ongoing development.
Customer Service Advisor Out of Hours employer: Public Sector Recruitment
As a Customer Service Advisor Out of Hours at Lincolnshire County Council, you will be part of a dedicated team that plays a vital role in supporting the community. Our corporate hub in Lincoln offers a supportive work culture with flexible shifts, comprehensive training, and opportunities for personal growth, making it an excellent employer for those seeking meaningful and rewarding work in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Out of Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Public Sector Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Public Sector Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor Out of Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Public Sector Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Public Sector Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Public Sector Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Public Sector Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Public Sector Recruitment will surely appreciate.
