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- Tasks: Support social care teams with admin tasks and manage case systems.
- Company: Join a dynamic team dedicated to helping vulnerable individuals and families.
- Benefits: Enjoy hybrid work options and a competitive hourly rate of £16.31.
- Why this job: Make a real impact in social care while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and a customer-focused mindset are essential.
- Other info: Temporary ongoing contract with 37 hours per week; apply by 19/06/2025.
Location: Sutton
Salary: £16.31 per hour
Contract: Temporary ongoing - hybrid, at least one day on site
Hours: 37 hours per week
Closing Date: 19/06/2025
We are seeking a highly organized and proactive Business Support Officer to join our client’s dynamic Social Care teams supporting both Adults and Children’s Services. This is a vital role providing high-quality administrative and business support to front-line social care teams, ensuring that vulnerable individuals and families receive the support they need efficiently and effectively.
Key Responsibilities
- Provide comprehensive administrative support to social workers, team managers, and service users.
- Manage and maintain case management systems (e.g., Liquidlogic, Mosaic), ensuring data accuracy and confidentiality.
- Coordinate and minute multi-agency meetings, such as Child Protection Conferences and Adult Safeguarding meetings.
- Handle sensitive and confidential information with discretion and in compliance with data protection regulations.
- Process referrals, maintain records, and generate reports as required.
- Support the preparation and tracking of care packages, assessments, and reviews.
- Deal with telephone and email enquiries from professionals, service users, and the public in a professional manner.
- Contribute to service improvement by identifying and implementing process efficiencies.
We’re looking for someone who:
- Has strong administrative and IT skills, including Microsoft Office and case management systems.
- Is detail-oriented and able to manage competing priorities effectively.
- Has excellent communication skills and a customer-focused approach.
- Understands the importance of confidentiality, particularly within a safeguarding and social care context.
- Has a typing speed of 50+ WPM.
- Can work independently as well as part of a collaborative team.
- Has previous experience in a similar support role within social care or a related setting (desirable but not essential).
Apply Today! Hit “Apply Now” or contact Magdalena for further information.
Contact Detail:
Public Sector Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the specific case management systems mentioned in the job description, like Liquidlogic and Mosaic. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your minute-taking skills, as coordinating and minuting multi-agency meetings is a key responsibility. Practising this skill can help you stand out, showing that you're prepared for the demands of the role.
✨Tip Number 3
Highlight your ability to handle sensitive information with discretion. Consider preparing examples from your past experiences where you've successfully managed confidential data, as this is crucial in a social care context.
✨Tip Number 4
Demonstrate your customer-focused approach by thinking of ways you can improve service delivery. Be ready to discuss any ideas you have during the interview, as this shows initiative and a commitment to enhancing the support provided to vulnerable individuals.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Business Support Officer. Emphasise your administrative skills, IT proficiency, and any experience in social care or similar roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of confidentiality in social care. Mention specific examples of how you've successfully managed competing priorities or improved processes in previous positions.
Highlight Key Skills: In your application, clearly outline your strong communication skills, attention to detail, and ability to work both independently and as part of a team. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Business Support Officer.
How to prepare for a job interview at Public Sector Recruitment
✨Showcase Your Organisational Skills
As a Business Support Officer, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised competing priorities.
✨Familiarise Yourself with Case Management Systems
Since the role involves managing case management systems like Liquidlogic or Mosaic, it’s beneficial to research these tools beforehand. If you have experience with similar systems, be ready to discuss how you used them effectively.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be prepared to share instances where you handled sensitive information or dealt with enquiries professionally. Highlight your customer-focused approach during the interview.
✨Understand Confidentiality in Social Care
Given the nature of the work, understanding confidentiality is crucial. Brush up on data protection regulations and be ready to discuss how you would handle sensitive information in compliance with these laws.
