At a Glance
- Tasks: Lead and shape high-performing neighbourhood housing services for real community impact.
- Company: Join South Holland District Council, a forward-thinking council landlord in South Lincolnshire.
- Benefits: Enjoy generous leave, pension scheme, flexible working, and career progression opportunities.
- Other info: Be part of the largest Council Partnership in the UK, with innovative work opportunities.
- Why this job: Make a difference in residents' lives while driving service improvement and transformation.
- Qualifications: Proven social housing leadership experience and strong knowledge of housing legislation required.
The predicted salary is between 40000 - 50000 £ per year.
Are you a strategic housing leader ready to shape high-performing neighbourhood services and deliver real outcomes for residents? We are looking for an ambitious and driven Housing Neighbourhood Operations Manager to take on a pivotal leadership role within our housing service. This is a newly created post, introduced following a service review, offering you a unique opportunity to shape the service, influence direction, and embed a high-performing, customer-focused culture from the outset.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide strategic and operational leadership across all neighbourhood housing services, including tenancy management, income, antisocial behaviour and independent living. Working closely with the Service Director – Housing and the wider leadership team, you will:
- Lead the strategic direction of neighbourhood housing services
- Drive performance, compliance and continuous improvement
- Act as the senior lead on Regulator of Social Housing standards and Housing Ombudsman requirements
- Oversee income services, including rent and service charges
- Use insight from complaints, audits and tenant feedback to improve services
- Engage with Members, partners and stakeholders on performance and risk
What you’ll bring
This role requires a strong, credible leader who can operate strategically while maintaining a firm grip on operational delivery. You will bring:
- Experience in social housing leadership
- In-depth knowledge of housing legislation and regulatory framework
- Strong financial and performance management capability
- Experience delivering service improvement and transformation
- Excellent communication, influencing and stakeholder management skills
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS
We offer excellent terms and conditions of employment including:
- Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
- Generous annual leave scheme + option to buy more
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Cycle to work scheme*
- Flu Jabs
- Free Eye Test voucher for regular screen users
- Flexible Working Policy
- Agile Working Policy*
- Car mileage reimbursement*
- Excellent career progression and training opportunities
- Long Service Recognition*
- Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US
Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Strategic Housing Neighbourhood Operations Lead in Spalding employer: Public Sector Partnership Services
South Holland District Council is an exceptional employer, offering a unique opportunity for strategic housing leaders to shape high-performing neighbourhood services in a supportive and collaborative environment. With a strong focus on employee growth, generous benefits including access to the Local Government Pension Scheme, flexible working policies, and excellent career progression opportunities, you will be part of a forward-thinking council dedicated to delivering impactful outcomes for residents in South Lincolnshire.
Contact Details:
Public Sector Partnership Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Housing Neighbourhood Operations Lead in Spalding
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and challenges. This will help you demonstrate your knowledge and show how you can contribute to their strategic goals right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for high-performing neighbourhood services and how your experience aligns with their needs. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Housing Neighbourhood Operations Lead in Spalding
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social housing leadership. We want to see how your skills align with the strategic direction of neighbourhood housing services.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven performance and service improvement in previous roles. We love seeing tangible outcomes that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to convey your ideas, as we appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our team!
How to prepare for a job interview at Public Sector Partnership Services
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and the regulatory framework. Being able to discuss these topics confidently will show that you're not just a leader, but a knowledgeable one who understands the ins and outs of the sector.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past, especially in social housing. Highlight your experience in driving performance and service improvement, as this role is all about shaping high-performing neighbourhood services.
✨Engage with Real Scenarios
Think of specific situations where you've used tenant feedback or complaints to improve services. This will demonstrate your ability to engage with residents and stakeholders effectively, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the council's transformation programme and how they envision the future of neighbourhood services. This shows your genuine interest in the role and helps you understand their expectations better.
