At a Glance
- Tasks: Lead and shape high-performing neighbourhood housing services for real community impact.
- Company: Join South Holland District Council, a forward-thinking council landlord in South Lincolnshire.
- Benefits: Enjoy generous leave, pension scheme, flexible working, and career progression opportunities.
- Other info: Be part of the largest Council Partnership in the UK, with innovative work opportunities.
- Why this job: Make a difference in residents' lives while driving service improvement and transformation.
- Qualifications: Proven leadership in social housing and strong knowledge of housing legislation required.
The predicted salary is between 50000 - 60000 £ per year.
Are you a strategic housing leader ready to shape high-performing neighbourhood services and deliver real outcomes for residents? We are looking for an ambitious and driven Housing Neighbourhood Operations Manager to take on a pivotal leadership role within our housing service. This is a newly created post, introduced following a service review, offering you a unique opportunity to shape the service, influence direction, and embed a high-performing, customer-focused culture from the outset.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide strategic and operational leadership across all neighbourhood housing services, including tenancy management, income, antisocial behaviour and independent living. Working closely with the Service Director – Housing and the wider leadership team, you will:
- Lead the strategic direction of neighbourhood housing services
- Drive performance, compliance and continuous improvement
- Act as the senior lead on Regulator of Social Housing standards and Housing Ombudsman requirements
- Oversee income services, including rent and service charges
- Use insight from complaints, audits and tenant feedback to improve services
- Engage with Members, partners and stakeholders on performance and risk
What you’ll bring
This role requires a strong, credible leader who can operate strategically while maintaining a firm grip on operational delivery. You will bring:
- Experience in social housing leadership
- In-depth knowledge of housing legislation and regulatory framework
- Strong financial and performance management capability
- Experience delivering service improvement and transformation
- Excellent communication, influencing and stakeholder management skills
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS
We offer excellent terms and conditions of employment including:
- Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
- Generous annual leave scheme + option to buy more
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Cycle to work scheme*
- Flu Jabs
- Free Eye Test voucher for regular screen users
- Flexible Working Policy
- Agile Working Policy*
- Car mileage reimbursement*
- Excellent career progression and training opportunities
- Long Service Recognition*
- Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US
Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work. The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.
Housing Neighbourhood Operations Manager in Spalding employer: Public Sector Partnership Services
South Holland District Council is an exceptional employer, offering a unique opportunity for the Housing Neighbourhood Operations Manager to lead and shape high-performing neighbourhood services in a supportive and collaborative environment. With a strong focus on employee growth, generous benefits including access to the Local Government Pension Scheme, flexible working policies, and excellent career progression opportunities, you will be part of a forward-thinking council dedicated to delivering impactful housing services for the community.
Contact Details:
Public Sector Partnership Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Neighbourhood Operations Manager in Spalding
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and challenges. This will help you demonstrate your knowledge and show how you can contribute to their goals right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the strategic direction of neighbourhood housing services. Highlight your leadership skills and how you can drive performance and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Housing Neighbourhood Operations Manager in Spalding
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Housing Neighbourhood Operations Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:As a strategic housing leader, it's crucial to demonstrate your leadership capabilities. Share specific examples of how you've driven performance and improved services in previous roles to make your application stand out.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon and focus on what makes you the best fit for our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, you can ensure all your details are captured correctly and you won’t miss any important updates from us!
How to prepare for a job interview at Public Sector Partnership Services
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and the regulatory framework. Being able to discuss these topics confidently will show that you're not just a leader, but a knowledgeable one who understands the ins and outs of the sector.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past, especially in social housing. Think about specific challenges you've faced and how you overcame them, as this will demonstrate your strategic thinking and operational delivery skills.
✨Engage with Stakeholders
Be ready to discuss how you would engage with members, partners, and stakeholders. Bring examples of how you've used feedback from tenants or audits to improve services, as this aligns perfectly with the role's focus on customer-centric culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the council's transformation programme and how they measure success in neighbourhood services. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
