At a Glance
- Tasks: Lead and shape high-performing neighbourhood housing services for real resident impact.
- Company: Join South Holland District Council, a forward-thinking council landlord in South Lincolnshire.
- Benefits: Enjoy generous leave, pension scheme, discounts, and flexible working options.
- Other info: Great career progression opportunities and a chance to influence service improvement.
- Why this job: Make a difference in housing while developing your leadership skills in a supportive environment.
- Qualifications: Proven experience in social housing leadership and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you a strategic housing leader ready to shape high-performing neighbourhood services and deliver real outcomes for residents? We are looking for an ambitious and driven Housing Neighbourhood Operations Manager to take on a pivotal leadership role within our housing service. This is a newly created post, introduced following a service review, offering you a unique opportunity to shape the service, influence direction, and embed a high-performing, customer-focused culture from the outset.
About South Holland District Council
South Holland District Council is a council landlord based in South Lincolnshire managing 4,000 properties including 1,000 Sheltered Housing homes. Rated C2 by the Regulator of Social Housing in 2025, with a transformation programme focussed on ongoing service improvement to deliver high-quality housing services.
About the role
You will provide strategic and operational leadership across all neighbourhood housing services, including tenancy management, income, antisocial behaviour and independent living. Working closely with the Service Director – Housing and the wider leadership team, you will:
- Lead the strategic direction of neighbourhood housing services
- Drive performance, compliance and continuous improvement
- Act as the senior lead on Regulator of Social Housing standards and Housing Ombudsman requirements
- Oversee income services, including rent and service charges
- Use insight from complaints, audits and tenant feedback to improve services
- Engage with Members, partners and stakeholders on performance and risk
What you’ll bring
This role requires a strong, credible leader who can operate strategically while maintaining a firm grip on operational delivery. You will bring:
- Experience in social housing leadership
- In-depth knowledge of housing legislation and regulatory framework
- Strong financial and performance management capability
- Experience delivering service improvement and transformation
- Excellent communication, influencing and stakeholder management skills
How to Apply
For any questions or for an informal conversation regarding the position, please contact Vikki Cherry, Service Director-Housing at vcherry@sholland.gov.uk or 07976 642195.
BENEFITS
We offer excellent terms and conditions of employment including:
- Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
- Generous annual leave scheme + option to buy more
- Employee Assistance Programme
- Employee Benefits Platform including retail, holiday, and leisure discounts
- Cycle to work scheme*
- Flu Jabs
- Free Eye Test voucher for regular screen users
- Flexible Working Policy
- Agile Working Policy*
- Car mileage reimbursement*
- Excellent career progression and training opportunities
- Long Service Recognition*
- Salary sacrifice car scheme roles over 33k*
*Certain restrictions may apply
ABOUT US
Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South
Strategic Housing Neighbourhood Operations Lead in Lincolnshire employer: Public Sector Partnership Services
South Holland District Council is an exceptional employer, offering a unique opportunity for strategic housing leaders to shape high-performing neighbourhood services in a supportive and progressive environment. With a strong focus on employee growth, generous benefits including access to the Local Government Pension Scheme, flexible working policies, and a commitment to continuous improvement, you will be empowered to make a real impact on the lives of residents while enjoying a fulfilling career in South Lincolnshire.
Contact Details:
Public Sector Partnership Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Housing Neighbourhood Operations Lead in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the latest trends in neighbourhood housing services. Show us you’re not just a candidate, but a thought leader ready to drive performance and compliance in our organisation.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the latest roles we have available, including that Strategic Housing Neighbourhood Operations Lead position!
We think you need these skills to ace Strategic Housing Neighbourhood Operations Lead in Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social housing leadership. We want to see how your skills align with the strategic direction of neighbourhood services, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:This role is all about strategic and operational leadership, so be sure to emphasise your experience in managing teams and driving performance. We’re looking for someone who can influence and inspire, so share examples that demonstrate your ability to lead effectively.
Highlight Your Knowledge of Housing Legislation:Since this position requires in-depth knowledge of housing legislation and regulatory frameworks, make sure to mention any relevant qualifications or experiences. We want to know you’re up to speed with the latest standards and can navigate the complexities of the housing sector.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Public Sector Partnership Services
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and the regulatory framework. Being able to discuss these topics confidently will show that you're not just a leader, but a knowledgeable one who understands the ins and outs of the sector.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, particularly in social housing. Highlight your experience in driving performance and service improvement, as this role is all about shaping high-performing neighbourhood services.
✨Engage with Stakeholders
Think about how you would engage with members, partners, and stakeholders. Be ready to discuss strategies for effective communication and collaboration, as this will be key in your new role.
✨Bring Data to the Table
Use insights from tenant feedback, audits, and complaints to demonstrate your ability to improve services. Prepare to discuss specific examples where you've used data to drive change and enhance service delivery.
