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- Tasks: Assist customers via phone, email, and face-to-face in a fast-paced environment.
- Company: Join PSPS, a vibrant Local Authority Trading Company dedicated to high-quality public services.
- Benefits: Enjoy hybrid working, 26 days annual leave, and a robust pension plan with 23.1% employer contribution.
- Why this job: Be part of a supportive team culture with growth opportunities and exciting events throughout the year.
- Qualifications: Must have customer service experience and Grade C (4) or above in English.
- Other info: Meet us at our recruitment event on 9th September at Boston United Football Club!
The predicted salary is between 24000 - 36000 £ per year.
Overview
Exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!
PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 661,000 contacts a year, from our local offices in Boston, Spalding and Horncastle.
This role will be based at our Boston Offices on a 2-year fixed contract.
It is expected however, that you will be able to organise own travel to attend PSPS offices and other worksites when required to do so.
Do you want to work in a fast-paced professional environment, with a strong one team ethos?
Responsibilities
As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers who contact us via telephone, email, post, webchat or face to face, spanning across our 3 Client Council districts. You will provide customers with a knowledgeable and professional service covering a range of council services. Ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.
What you will need
- Working in a busy Contact Centre environment, you will be able to communicate effectively by telephone, in writing and face-to-face.
- Previous experience in working in a customer focused environment.
- Hold Grade C (4) or above (or equivalent) in English and be competent in using Microsoft Office packages.
- Extensive experience in dealing with challenging customers with a passion for exceptional customer care.
- Be flexible and adaptable to service requirements and change.
- High levels of accuracy and attention to detail when following processes.
- Work professionally with others and able to use own initiative.
- Be confident to actively promote all self- serve and digital contact channels and assist with a variety of admin tasks.
How to apply / Contact
If you are interested in having a confidential conversation about the role, please contact Michelle Chapman, Customer Contact Team Leader on 07340 246477. Or come and meet us in person at PSPS Recruitment Event at Boston United Football Club on 9th September 17:30-19:30pm to learn more about the role, the team, and our organisation.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
- All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
- Annual Awards Night: Celebrating our achievements.
- Staff Briefings: Keeping everyone informed and engaged.
- Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What do I get in return?
- Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
- Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
- Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week
- Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone
- Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
- Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
- Career progression- Opportunities for professional growth and development
- *A qualifying period will need to be completed to obtain these benefits
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
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Customer Contact Assistant employer: Public Sector Partnership Services
Contact Detail:
Public Sector Partnership Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Assistant
✨Tip Number 1
Familiarise yourself with the services provided by PSPS. Understanding the range of council services will help you engage confidently with customers and demonstrate your knowledge during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling challenging customer situations. Role-playing scenarios can help you prepare for the types of calls or queries you might encounter in this role.
✨Tip Number 3
Attend the PSPS Recruitment Event at Boston United Football Club. This is a great opportunity to meet the team, ask questions, and make a positive impression before applying.
✨Tip Number 4
Show your enthusiasm for customer service by sharing examples from your previous experience. Be ready to discuss how you've gone above and beyond to assist customers in past roles.
We think you need these skills to ace Customer Contact Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. Emphasise any previous roles where you dealt with challenging customers or provided exceptional service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to communicate effectively. Mention specific examples of how you've successfully handled customer inquiries in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in using Microsoft Office and your ability to adapt to changing service requirements. This will demonstrate your readiness for the fast-paced environment at PSPS.
Show Enthusiasm for the Role: Express your excitement about joining the Customer Contact Team and contributing to PSPS's mission. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Public Sector Partnership Services
✨Know the Company
Before your interview, take some time to research Public Sector Partnership Services. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Customer Contact Assistant, you'll need to showcase your customer service experience. Prepare examples of how you've handled challenging customers in the past and how you ensured their satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Communication Abilities
Effective communication is key in this role. Be ready to discuss your experience with various communication channels, such as phone, email, and face-to-face interactions. You might even want to practice answering common questions out loud to improve your verbal communication.
✨Show Flexibility and Adaptability
The job requires being flexible and adaptable to changing service requirements. Think of instances where you've successfully adapted to change in a work environment and be prepared to share those experiences during the interview.