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- Tasks: Assist customers with business rates queries and ensure accurate billing.
- Company: Join a supportive team at PSPS, a local authority trading company.
- Benefits: Enjoy 26 days annual leave, hybrid working, and a robust pension plan.
- Other info: Opportunities for career growth in a vibrant and inclusive culture.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are recruiting for a Case Management Officer in the Business Rates Team based at our Horncastle site at Public Sector Partnership Services.
Business Rates is based within our Revenues and Benefits Service which is responsible for the timely and accurate billing, collection and recovery of monies due and processing of housing benefits and council tax claims. As part of the team, you will become an integral part of the service, supporting our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland.
We are a friendly and supportive team made up of knowledgeable staff. We offer full training, so we’re looking for someone with experience working with customers and a strong commitment to putting customer service first.
Typical duties
- Dealing with our customers enquiries on the phone and in writing.
- Timely and accurate updating of business rates liabilities.
- Providing advice and support to our customers to ensure they are receiving any reliefs or reductions that they are entitled to.
What we are looking for
- Has experience working in a customer focussed environment and understands the importance of putting customers first.
- Is enthusiastic and confident in decision making and clear in communication with others.
- Can handle sensitive or challenging situations with empathy and professionalism.
- Is organised, reliable, and adaptable to changing priorities.
- Is able to work accurately and has an attention to detail.
If you\\\’re enthusiastic, eager to learn, and enjoy helping people, we’d love to hear from you! This is a great opportunity to build your skills in a supportive environment with opportunities to grow.
If you are interested in having a confidential conversation about the role, please contact Debbie Mathews on 01507 613310 or Louise Davey on 01507 613316.
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding; Annual Awards Night: Celebrating our achievements; Staff Briefings: Keeping everyone informed and engaged; Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
What you get in return
- Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution
- Annual leave- 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
- Hybrid working- Through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.
- Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone.
- Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
- Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives.
- Career progression- Opportunities for professional growth and development.
*A qualifying period will need to be completed to obtain these benefits
Want to find out more?
View our corporate video
Visit our website
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
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Case Management Officer - Business Rates employer: Public Sector Partnership Services
Contact Detail:
Public Sector Partnership Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Officer - Business Rates
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Case Management Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Remember, they want to see your enthusiasm and how you handle challenging situations with empathy.
✨Tip Number 3
Show off your skills! If you have experience in customer-focused environments, think of specific examples where you made a difference. Be ready to share these stories during interviews to highlight your commitment to putting customers first.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our friendly and supportive team at PSPS.
We think you need these skills to ace Case Management Officer - Business Rates
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and how it aligns with the role. We want to see how you can bring your unique skills to our friendly team!
Showcase Your Communication Skills: Since you'll be dealing with customer enquiries, it's essential to demonstrate your clear communication abilities in your written application. Use straightforward language and keep it professional yet approachable.
Highlight Your Organisational Skills: Being organised is key for this role. Share examples of how you've managed tasks or priorities effectively in the past. We love seeing candidates who can juggle multiple responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, you’ll find all the info you need about us there!
How to prepare for a job interview at Public Sector Partnership Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Management Officer in the Business Rates Team. Familiarise yourself with the key responsibilities like billing, collection, and customer support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to communicate clearly and empathetically, especially in challenging situations.
✨Be Organised and Adaptable
The job requires being organised and adaptable to changing priorities. Think of instances where you've had to juggle multiple tasks or adapt to new information quickly. Share these examples during the interview to demonstrate your reliability and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.